Customer Support Engineer
PerkinElmer
San Jose
hace 6 días

Job Title

Customer Support Engineer

Location(s)

Berkeley, San Francisco, San Jose, South San Francisco, US Remote - CA

Imagine a world where you could detect health issues sooner to treat them more effectively. Where food and water are always safe, even in remote corners of the earth.

And where scientific and medical research are enhanced to solve the greatest challenges of our times. At PerkinElmer, we imagine this world every day.

Then, we innovate and collaborate to make it happen everywhere.

Our dedicated team of about 16,000 employees worldwide, pioneers scientific technologies for better detection, imaging, and informatics to help our customers work to create healthier families, improve the quality of life, and sustain the well-being and longevity of people globally.

If you are seeking a meaningful, impactful, and stimulating career, look no further.

Key Responsibilities

Enhance the Customer Experience

  • Install, maintain, validate and repair PerkinElmer and / or multivendor instrumentation at customer sites with best-in-class service
  • Provide scheduled and unscheduled corrective maintenance for customers including warranty services within a prescribed time frame and established maintenance protocols
  • Deliver customer familiarization for instrument operation and maintenance
  • Communicate service offerings including training, support, software, laboratory services products and field upgrades
  • Partner with our customers to understand their analytical workflow and applications
  • Support your Team

  • Support the local instrument sales representative(s) to help secure new instrument orders
  • Provide service that helps to drive the sale of new service agreements, service agreement upgrades and instrument add-ons to existing service contracts
  • Display exceptional written and verbal communication skills and actively interface with peers and customers
  • Develop organizational awareness of other functional groups and product lines
  • Drive Organizational Growth

  • Demonstrate knowledge of and adherence to the installation, warranty, and service agreement documentation standards
  • Contribute to account profitability through efficient execution and service delivery
  • Perform timely uploads and downloads of required service data to ensure the integrity of service system(s)
  • Maintain assigned assets including : Company vehicle, tools, test equipment (MTE), telecommunication equipment, assigned service parts inventory, etc.
  • Proactively develop technical and soft skills to maintain and enhance PerkinElmer’s value proposition to the customer
  • Enhance PerkinElmer’s product quality by proactively reporting improvement opportunities via the quality notification process
  • Seek higher level certification through participation in company sponsored training & development offerings
  • Complete all administrative tasks to include but not limited to time reporting, assigned training, etc.
  • You will need the ability to travel by air, vehicle and / or other means of transportation as business requires - up to 50% travel maybe expected to support- Northwest region and must have a valid driver's license.

    Basic Qualifications :

  • Associate degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related military experience.
  • 2 plus years demonstrated ability to troubleshoot, repair, and provide qualification services in a laboratory setting
  • Preferred Qualifications :

  • Bachelor’s degree
  • Experience using Microsoft 365
  • 2+ years of laboratory and / or field service experience
  • Exposure to analytical equipment, laboratory environment, and / or instrument control software
  • Vendor issued certification on relevant laboratory equipment
  • Knowledge of laboratory safety practices as defined by the Company and / or the customer’s site safety code
  • Strong interpersonal skills; strong team player with customer satisfaction focus
  • Ability to follow written and verbal directions, read and understand technical bulletins and service manuals, work under time constraints, maintain alertness and concentration, work safely with potential electrical, chemical, radiologic, and biologic hazards using universal precautions
  • Ability to operate personal computer to enter data and generate reports, ability to communicate clearly and effectively with peers, managers, customers, and other technical support professionals is critical to successful performance in this role
  • The physical demands defined are representative of those that must be met by an employee to successfully perform the essential functions of this job : The employee will regularly be required to walk, stand, sit and talk or hear;
  • to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to climb or balance;
  • stoop, kneel, crouch, or crawl. The employee must frequently lift and / or move up to 25 pounds, and occasionally lift or move weights up to 100 pounds.

    Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus

    PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law.

    PerkinElmer is committed to a culturally diverse workforce.

    Reportar esta oferta
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Inscribirse
    Mi Correo Electrónico
    Al hacer clic en la opción "Continuar", doy mi consentimiento para que neuvoo procese mis datos de conformidad con lo establecido en su Política de privacidad . Puedo darme de baja o retirar mi autorización en cualquier momento.
    Continuar
    Formulario de postulación