SSC Payroll Coordinator
Lonza
San José,CR
hace 1 día

At Lonza, we invest in great people. We encourage our employees to challenge themselves and we offer an environment that fosters creativity and success.

Headquartered in Basel, Switzerland, we operate production, R&D, and business sites around the world, including Europe, North America, and Asia.

Our vision :

We strive to be the leading supplier using science and technology to improve the quality of life.

Our mission :

We work with passion, using advanced technologies, to transform life science into new possibilities for our customers.

Do you want to help us as we shape the future of this great organization?

Job Description Summary

The HR Shared Service Professional provides transactional and administrative support services to the employees, managers and HR partners.

This role is responsible for follow up and completion of employee inquiries, review and escalation of service requests to NGA partners or Internal HR analytics team.

Compile and analyze payroll data and reports to ensure timely and accurate payroll processing. Thorough review and approval of Workday business processes as assigned.

This role will also facilitate Tier 0 or Tier 1 case resolution in transferring knowledge to these levels.

Primary Responsibilities :

  • Review Workday transactions submitted via the payroll exchange to North Gate Associates (fully outsourced payroll provider) to ensure accuracy in payroll processing.
  • Submit ticket requests via MyHRW.

  • Respond to internal SNOW ticket inquiries and ensure tickets are properly escalated
  • Manage and adjust personal time off (PTO) accruals. Perform historical corrections or adjustments in Kronos as needed.
  • Perform payroll audits and data analysis
  • Other related duties as assigned
  • Education / Experience

  • Bachelor's Degree or Equivalent with 5 years HR / Payroll experience
  • 5 years of US Payroll experience is a must.
  • Experienced professional with knowledge of Payroll and Time attendance systems - Enterprise Time / Kronos, required.
  • Knowledge of Workday HRIS systems, a plus
  • Working experience with US and Canadian payroll for 3000+ employees
  • General Skills

  • High intermediate English language mastery (oral and written)
  • Proficient using Excel (able to do VLLOOKUP, pivot tables, etc.)
  • Proficient using Microsoft Office tools (Word, Power Point, Excel, etc.)
  • Strong administration skills
  • The ability to work accurately, with attention to detail
  • Excellent interpersonal and customer-facing skills
  • Strong communication skills, both written and verbal
  • Flexible with a willingness to learn
  • Qualities & Attitude

  • Ability to deal with confidential matters, professionally
  • Punctual
  • Ability to receive feedback and take action to achieve permanent improvement
  • Process improvement mindset
  • Team player who contributes to a positive work environment
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