Implementation Specialist (Document Cloud)
San Jose
hace 5 días

The Challenge :

Organizations everywhere are undergoing a digital transformation to engage their connected customers with meaningful experiences.

This mission requires an exponential increase in timely, highly personalized content. It also requires a sea change for business processes.

To be successful, companies need to build, remix, and publish content faster than ever, while changing how employees and customers engage with contracts and other documents through electronic signatures.

Adobe Document Cloud is the foundation for this digital transformation.

You will be working with the Americas practice leader in a highly agile and multifaceted environment. In this role, you will collaborate with Enterprise customers to enable Adobe Sign onboarding and provide support and standard methodology around functionality, implementation, and integrations of the Adobe Sign product.

What you’ll do :

Lead all aspects of a portfolio of Americas accounts including delivery templates, methodology, and go-to-market

Help customers understand and build electronic signature capabilities and handle change

Understand Adobe Sign features and functionality and turn-key integrations and how it can be applied to the customer’s business needs

Achieve customer satisfaction through successful delivery of defined scope and successful realization of key business objectives and metrics

Proactive problem diagnosis, troubleshooting and resolution.

Continually set customer expectations and project scope while mitigating risks

Lead the delivery team on a day-to-day basis, maintain the project plan, and coordinate the delivery process to keep projects on track

Elevate and inspire your team through effective partnership

Maintain communication with the customer and internal teams, from engineering teams to C-level executives

Apply Adobe’s consulting methodology and drive continuous improvements in our processes

Partner with client success teams to drive activation and adoption

Communicate any trends seen to help improve the overall customer experience

Grow as a leader in one of the most exciting and multifaceted technology fields today

What you need to succeed

3-6 years of experience leading client-facing projects in a consulting and / or technology professional services organization

Experience building delivery templates and methodology

MBA or relevant advanced degree or project management certification preferred

Positive attitude and collaborative spirit!

Strong executive presence, including the ability to partner with and effectively influence client managers, directors, VPs, CMOs, and CXOs

Experience with creative workflows

Experience with Enterprise software deployment tools

Creative problem solving skills, including the ability to understand the impact of technical changes and to articulate high-level technical solutions to address business problems

Proven organizational skills to plan and coordinate complex projects

Outstanding verbal and written communication skills

High degree of intellectual curiosity and ability absorb new concepts quickly

Upbeat personality!

Familiarity with Adobe’s three cloud solutions preferred

Experience with one or more of the following preferred : technology / software / SAAS concepts, custom software development processes and methodologies (including running Agile projects), technology project management and governance

Willingness to travel up to 20% of the time

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please contact us to request accommodation.

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