Sr Associate, Network Operations L2
AT&T Intellectual Property
Heredia, Provincia de Heredia, Costa Rica
hace 2 días

The L2 Network Support Engineer works within the DXC Network Operations Center. Monitoring alerts via the network management tool suit, undertaking trouble shooting activities and remediation.

Also carrying out configurations via change managements, maintenance and upgrades.

Roles and Responsibilities :

Configuring, testing, and troubleshooting of network equipment such as Cisco routers / switches and many other Network vendors within the LAN / WAN infrastructure.

Document all network changes, configurations, Network Operations Centre knowledge library and shift handover reports Participate in Change management and planning activities.

You will be required to investigate and diagnose the incident accurately and effectively. Owning multiple incidents you will need to prioritize your response to the incident based on the Priority and Severity of the issue.

Define an action plan for detailed diagnosis with the aim to resolve the incident and restore normal service as soon as possible.

Efficient usage of technical scripts, diagnostic tools and a known error database is required. Liaise with 3rd party providers for assistance in identifying a series of events may be required.

Key Competencies and Skills :

Minimum of 1- 2 years’ experience within Network management, operational monitoring and / or end user support. Degree / Diploma on Networking or equivalent certifications (CCNA, CCNP, Wireless, Switching and Routing, and NW related certifications).

Minimum of 1-2 years’ hands-on technical knowledge of the applicable technology platform that you will be responsible for : Network management Must be able to demonstrate troubleshooting and problem-

solving skills. Strong verbal and written communications skills and ability to work well in a team or individually. Good understanding of ITSM ITIL processes, preferably ITIL trained.

Experience managing, supporting and deploying network infrastructures

Education and Qualifications :

  • Minimum of 1- 2 years’ experience within Network management, operational monitoring and / or end user support. Degree / Diploma on Networking or equivalent certifications (CCNA, CCNP, Wireless, Switching and Routing, and NW related certifications).
  • Additional Information :

    Portuguese & English required

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