RBE Manager
Heredia, Costa Rica
hace 4 días

The Ops Accounting Manager provides full leadership and supervisory responsibility. Provides operational / service leadership and direction to team(s).

Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise.

Strong communication and diplomacy skills are required. Generally has responsibility for volume, quality, timeliness of end results and shared responsibility for planning and budgets.

Work affects an entire area, which eventually affects the overall performance and effectiveness of the sub-function / job family.

Full supervisory responsibility, ensuring motivation and development of team through professional leadership to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations as well as direction of daily tasks and responsibilities.

Responsibilities :

  • Supervises the daily work flow of loans and issues relating to Customer Services. Serve as liaison to investors / regulatory agencies and internal units to resolve issues and mitigate risk.
  • Routinely handles exceptional / unusual issues that are complex in nature and of substantial departmental impact.
  • Manage the intake of Custom remediation activity to resolve prior to transformation.
  • Shares responsibility for budget and planning.
  • Evaluates subordinates' performance and makes recommendations for yearend distribution of rating, promotions, terminations, etc.
  • Determines hiring to ensure adequate staffing
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
  • Qualifications :

  • 5-8 years of experience
  • Familiarity with Accounting practices
  • Consistently demonstrates clear and concise written and verbal communication skills
  • Proficient in Microsoft Office with an emphasis on MS Excel
  • Self-motivated and detail oriented
  • Proven influencing and relationship management skills
  • Proactive leadership and motivational skills
  • Education :

  • Bachelors degree
  • Key responsibilities :

    Talent development and management. Contributes to the establishment of an elite team that earns the trust, admiration and respect of those we partner with to attract, develop and retain world class talent.

  • Full leadership and supervisory responsibility of a group of professional employees. Provides operational leadership and direction to the team through regular 1 : 1 meetings for individual coaching and feedback, and team meetings.
  • Applies in-depth disciplinary knowledge to provide value-added perspectives or advice. Strong communication skills are required.

  • Reporting to the Regional Head of Supply Chain Operations, this position is responsible for managing the team that takes care of all aspects of Citi’s Travel and Expense reimbursement requests coming from employees, including providing user support and guidance, ensuring policy compliance and acting as the primary liaison with Concur, Citi's Travel Management and other third parties as necessary.
  • Coordinates and connects multiple areas of expense and reimbursement.

  • Leads the team that reviews and processes expense reports and records related journal entries and adjustments for timely processing.
  • Leads the team that reconciles Concur to the applicable general ledger accounts to ensure accurate reporting.
  • Provides travel and expense report data as required.
  • Works in partnership with ESC Transformation to identify process improvement opportunities, acting as main contributor for ideas and solutions.
  • This position has the final accountability for the implementation of these improvement opportunities.

  • Accountable to ensure T&E processes implementation and work migration according to the Country Operating Model.
  • Accountable for team members CEMP knowledge, interpretation and processing accuracy. Partners with ESC Quality Control and Risk & Control to ensure accurate policy interpretation and compliance.
  • Develops and maintains training materials and other job aid documentation for his / her team’s new employee onboarding.
  • Maintain strong operational processes to ensure there are no reportable Operational Losses.
  • Understand stakeholders (Director level +) requirements on rejected reports, and collaborate as a partner to find a proper solution in alignment with the Citi Expense Management Policy (CEMP).
  • Provides support for successful reviews on all planned Internal Audits
  • Achieve effective Manager Control Assessment (MCA) rating for ESC operations before EOQ4 2017.
  • Ensure timely completion of open control issues (open corrective action plans, audit business issues or regulatory issues)
  • Support corporate wide divestiture and acquisition activities
  • Qualifications :

    Knowledge and Experience :

  • Required : 5+-6 years of previous people management experience
  • Required : Bachelor's Degree (in Business, Finance, Accounting or related field) or equivalent combination of education and experience
  • Commercial awareness
  • Required : experience of working in an international context
  • Required : Process improvement skills
  • Exposure to Robotic Process Automation implementations is a plus
  • Experience with T&E applications (i.e. Concur) is a plus
  • Desired : experience in a professional travel position or finance role with responsibility for travel operations
  • Skills :

  • Excellent personal communications skills in English (written and verbal)
  • Negotiation skills
  • Working knowledge of MS Office
  • Experience with Access and Excel a plus
  • Good level of numeracy skills, financial / accounting skills is a plus
  • Adaptability
  • Strong administrative and analytical skills
  • Attention to Detail
  • Drive & Determination
  • Team working Skills
  • Ability to multi task
  • Good Prioritization skills and time management
  • Strong customer orientation
  • Strong results orientation
  • Grade : All Job Level - All Job FunctionsAll Job Level - All Job Functions - CR

    Time Type : Full time

    Citi is an equal opportunity and affirmative action employer.

    Minority / Female / Veteran / Individuals with Disabilities / Sexual Orientation / Gender Identity.

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