Security Consultant II - Remote
San Jose, ., Costa Rica
hace 2 días

Job Description

Do you relish the prospect of providing end to end support across multiple product suits?

Would you like the opportunity to work in a high-impact role responsible for building customer loyalty?

Join our prestigious Service Delivery team

Our Team provides managed services and proactive and reactive support to our global customers. We utilize tools, process and knowledge to integrate and maintain Akamai's security, media, and performance solutions for our clients.

We collaborate to solve problems, innovate to provide creative solutions and work to continuously improve for our customers and our team.

Become a trusted advisor

As a Senior Security Consultant, you'll be the security contact, ensuring the integration and support of customers. Acting as a trusted consultant, you'll learn and implement creative solutions helping customers leverage Akamai's products.

As a Senior Security Consultant, you will be responsible for :

  • Being the central point of contact for customers and leading the integrated account team delivering customer success
  • Partnering with the business to review and ensure integration efficiency, high quality service and customer engagement
  • Identifying service enhancements and potential problems to ensure continuous improvements to quality of customer service delivery
  • Communicating with internal, external customers and partners to share information and deliverables
  • Do what you love

    To be successful in this role you will :

  • 8 years of relevant experience and a Bachelors degree in Computer Science, or related field or its equivalent
  • Demonstrate experience in a customer-facing role within the information technology industry
  • Show understanding of working with network technologies, web security or media related technologies, methodologies and / or architectures
  • Have a natural ability to engage, influence and build trusted relationships with customers in diffucult environments
  • Demonstrate experience in delivering technical projects with an ability to manage multiple priorities
  • Be a good team player, able to collaborate, prioritize, and solve problems in a fast changing environment
  • Work in a way that works for you

    We recognize that the way in which people want to work and deliver at their best can vary for each person.

    This is a flexible role and may be performed at your home and / or the local Akamai office (in the country advertised).

    Working with us

    At Akamai, were curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference.

    Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, youll thrive here.

    Working for you

    At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future.

    We provide benefits surrounding all aspects of your life :

  • Your health
  • Your finances
  • Your family
  • Your time at work
  • Your time pursuing other endeavours
  • Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

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