HCLI / HCLI / 2020 / 1268819
Job Description (Posting).
Desktop Support Specialist L2
Designation : Sr. Analyst / Specialist
Band : E2
Experience : 4-8 Years
Job Description role
To provide and ensure the effective and efficient operation of the Desktop environment including Desktop PC’s, Laptops and Printers.
This job role requires traveling within Nottingham. Travel throughout the UK and Europe to address project specific needs may be required.
Correct malfunctions. Document results in accordance with agreed procedures.
1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.
To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts (5.
To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
BPS-Onsite Support Services-Desk Side Services
Business Line FT