Changing the world through digital experiences is what Adobe’s all about. We give everyone from emerging artists to global brands everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity.
We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
Adobe.com is one of the most heavily trafficked corporate websites in the world, connecting customers to Adobe through any of our 69 sites in 34 languages.
To help us continue scaling the impact of Adobe.com on our business, we are seeking an experienced Senior Operations Manager with laser focus on driving productivity, efficiency and improving overall publishing velocity, utilizing operational metrics to implement change.
Define, continuously refine and communicate Adobe.com operational metrics
Determine appropriate methods to analyze operations, relevant information and data to accelerate operational performance
Identify clear areas of opportunity within the organization (either by noting bottlenecks, trends, or other data that can lead to those insights)
Lead the development, implementation and automation of operational dashboards to assist in data extraction and visualization
Improve workflows, tool features and optimize data collection, establish governance and drive standardization
What you’ll do
Establish baselines, track and report on critical operational metrics
Aggregate, organize, and synthesize data
Coordinate departmental or cross-functional teams to extract narratives in order to report on performance and operational status with extended team and leadership
Document findings, prepare reports and make recommendations to improve efficiency
Drive and contribute to Jira instance management, working with team to improve workflows, features and data fields, establish governance and drive standards for teams, advocate with Jira system admins on behalf of A.com teams
Evaluate, help drive requirements and operationalization of new tool onboarding and integrations
Train employees to use new systems or follow new processes, ensure compliance
Collect requirements and implement automated dashboards relative to metrics, and delivery and enablement status reports
Continually evaluate existing processes and procedures and drive improvements
Ability to establish credibility with peers and be a driving force for change when needed
What you need to succeed
Bachelor's degree or equivalent experience
Minimum of 5 years as an Operations Analyst or similar position, preferably with large enterprise web organizations
Strong analytical and problem-solving skills are crucial
Must have deep knowledge and experience with JIRA, Workfront and agile methodology
Preferred experience with EazyBI, Power BI, Wiki and Sharepoint
Solid understanding of Web technologies, including web content management systems (specific Adobe Experience Manager experience a plus)
Consulting and project management skills
Excellent business partner management and presentation skills
Driver Take charge. Get things done. Proven track record in operating effectively and autonomously
Organized A planner who brings order and resolve to a fast-paced environment with matrixed organizations
Collaboration & Communication Ability to work well with both technical and non-technical individuals up and down the org, capable of absorbing large amounts of information and the ability to distill it down to the essentials
Quality Attention to detail and a proven track record of developing recommendations and implementations to improve operational efficiency
Flexible Ability to juggle several projects and shift priorities as needed
Creative Exhibiting an innovative, forward-thinking approach to problem-solving
High EQ Ability to stay calm and collected, focus on solving problems. communication, risk management and resolution skills.
Ability to respectfully facilitate the successful resolution of issues
At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists.
You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely.
If you’re looking to grow your career, Adobe’s the place for you. Discover what our employees are saying about their career experiences through the Adobe Life magazine.