Retention Program Manager
San Jose
hace 5 días

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone from emerging artists to global brands everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity.

We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Opportunity :

The Global Recurring Revenue Strategy and Operations team works to advise Adobe’s senior leadership on strategies for improved renewal and retention across the Digital Experience (DX) lines of business and all geographies.

Our goal is to bring together targeted programs and initiatives with leading operational approaches to deliver high-impact recommendations that help the field team scale and compete.

Our remit includes both the creation of recurring revenue strategy as well as working with the broader organization on scale, global rollout and change management.

What You’ll Do :

  • Work closely with Product and Retention Strategy & Operation teams to coordinate, develop, & deploy short term and long-term retention programs;
  • Manage all aspects of program development & execution for assigned retention programs, including : solicit & manage contributions from Customer Success, Sales, Marketing, Solution Consulting, partner teams and renewals operation;
  • Communicate programs using established communication mediums, including email, webinars, newsletter submissions and participating on team calls;
  • Suggest and implement recommended improvements to address issues that arise;
  • Post-mortem analysis & recommendations to be used in future program development;
  • Perform ad-hoc analysis as required to identify and support programs and / or assigned business objectives, including;
  • Work closely with data teams to identify appropriate data sources for analysis, and collect / download data from internal systems;
  • Apply critical thinking to validate data and results, applying attention to detail;
  • Assist in Go To Market planning and execution of programs and processes; and
  • Evangelize Retention programs with internal and external teams (Customer Success, Sales, Renewals, Marketing, Sales Operations, Partners).
  • What you need to succeed :

  • MBA or equivalent advanced degree
  • Demonstrated passion for digital experiences and / or cloud technology
  • 3+ years of exceptional analytical and quantitative problem solving skills, including conducting customer and market research, analyzing data, developing hypotheses, and synthesizing recommendations
  • Strong interpersonal skills with ability to work effectively with people at all levels
  • Ability to clearly communicate complex ideas both verbally & in writing
  • Comfortable working on multiple projects and able to shift priority as needed while maintaining high quality results
  • Advanced knowledge of Excel
  • Attention to detail and pride in delivering your best work
  • Curiosity, initiative, and the desire to experiment
  • Bonus Points

  • Work experience at a leading technology company, strategy consulting organization, digital agency, or marketing department
  • Deep knowledge of the technology industry including direct-to-consumer and / or business-to-business models
  • Experience creating GTM strategies along with a practical understanding of the technologies and tactics necessary for execution
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