Associate (Collections)
WNS Global Services
Santa Ana, San Jose, CR
hace 3 días

Job Description

  • Provide support to a number of communities, residents and responsible parties
  • Assist customers with their inquiries
  • Review accounts and settle disputes
  • Act as a liaison between the community and responsible party
  • Respond to specific statement and payment inquiries
  • Provide ongoing training and coaching to various team members on collection procedures
  • Successfully collect and close on past due A / R accounts
  • Work with communities to proactively stop payments from becoming uncollectable
  • Support month-end close deadlines and duties as part of the monthly corporate accounting close efforts
  • Qualifications

  • Minimum of two (2) years customer service experience
  • Minimum of two (2) years collection experience preferred
  • Strong organizational and time management skills. Good attention to detail
  • Ability to work independently in a high-volume, fast paced environment and consistently meet department deadlines
  • Prioritize activities, and follow-up on pending items with assigned communities
  • English as a second language (Level Upper Intermediate).
  • Oral communication Able to communicate with all customers and team members in a professional and confident manner

  • Written communication able to communicate through email with clear and complete instructions / responses in a timely fashion (see department flextime and WFH policy for email timeliness and expectations)
  • Willingness to build and maintain cooperative working relationships with community and area team members
  • Ability to adapt and accept change in procedures and tasks
  • Proficient in MS Word, Excel and Outlook

    Additional Information

  • Advanced English Proficiency : oral & written is a must.
  • Knowledgeable in MS-Office package : excel (intermediate-advanced), word and Power-Point.
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