Provide support to a number of communities, residents and responsible parties
Assist customers with their inquiries
Review accounts and settle disputes
Act as a liaison between the community and responsible party
Respond to specific statement and payment inquiries
Provide ongoing training and coaching to various team members on collection procedures
Successfully collect and close on past due A / R accounts
Work with communities to proactively stop payments from becoming uncollectable
Support month-end close deadlines and duties as part of the monthly corporate accounting close efforts
Minimum of two (2) years customer service experience
Minimum of two (2) years collection experience preferred
Strong organizational and time management skills. Good attention to detail
Ability to work independently in a high-volume, fast paced environment and consistently meet department deadlines
Prioritize activities, and follow-up on pending items with assigned communities
English as a second language (Level Upper Intermediate).
Oral communication Able to communicate with all customers and team members in a professional and confident manner
Written communication able to communicate through email with clear and complete instructions / responses in a timely fashion (see department flextime and WFH policy for email timeliness and expectations)
Willingness to build and maintain cooperative working relationships with community and area team members
Ability to adapt and accept change in procedures and tasks
Proficient in MS Word, Excel and Outlook
Advanced English Proficiency : oral & written is a must.
Knowledgeable in MS-Office package : excel (intermediate-advanced), word and Power-Point.