Salesforce Administrator - Quoting
Palo Alto Networks
Heredia, Heredia Province, Costa Rica
hace 3 días

Job Description

The Salesforce Administrator is a key member of the Sales Operations Systems Team within the Center of Excellence Organization.

This role helps to ensure systemic accuracy and usability of our sales tools through timely and accurate resolution of support tickets.

Primary sales tools to be supported include Salesforce CPQ (FKA Steelbrick), Callidus CPQ, and Salesforce.

Responsibilities :

  • Assign, troubleshoot, and resolve tickets from sales users related to Salesforce CPQ / Steelbrick, Callidus CPQ, Salesforce, and other sales tools.
  • Manage a fast-paced queue of support requests, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution.
  • Triage Level 2 tickets to the right stakeholders with required information.
  • Assist in scheduled maintenance of the systems via data migrations.
  • Maintain the SLA targets.
  • Manage access and visibility related issues.
  • Assist with documentation of best practices and usage.
  • Ability to work with a variety of internal / external customers and vendors (some technical, some non-technical) in Sales Operations.
  • Demonstrate skills in continuous learning, flexibility, customer focus, quality commitment and good relationships.
  • Qualifications

  • Minimum 1-2 years of experience as a Salesforce Administrator, IT Helpdesk Analyst, or similar role
  • Proficiency in Salesforce landscape and terminology, including data security and territory management
  • Experience providing systems and tools support to users
  • Excellent time management and problem solving skills
  • Ability to learn quickly and thrive in a fast-paced environment
  • Excellent written and verbal communication skills
  • Additional Information

    We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple : we can’t accomplish our mission without diverse teams innovating, together.

    To learn more about our dedication to inclusion and innovation, visit our Life at Palo Alto Networks page and our diversity website.

    Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

    Additionally, we are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or an accommodation due to a disability or special need, please contact us at accommodations paloaltonetworks.com.

    Covid-19 Vaccination Information for Palo Alto Networks Jobs

  • Vaccine requirements and disclosure obligations vary by country.
  • Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if :
  • The job requires accessing a company worksite
  • The job requires in-person customer contact and the customer has implemented such requirements
  • You choose to access a Palo Alto Networks worksite
  • If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.
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