Senior Operations Manager
San Jose, CR
hace 1 día

Our vision is to make Amazon to be the best place for selling partners of all sizes to grow and serve our customers leveraging world-

class tools and services. The Selling Partner Paid Services organization team is looking for a senior operations manager who is a team player capable of working in a dynamic environment focused on addressing Selling Partner requirements and managing operation team.

Our team will invent and innovate across technology, processes and people to grow the program and improve Selling Partner engagement and satisfaction.

About Amazon

At Amazon, we have a unique culture built on pioneering into unknown and new frontiers. From selling books to creating the Kindle, from making films to launching faster delivery, Amazon reinvents normal.

After selling the first book in 1995, we have grown at an incredible rate and now have become the universe’s most customer centric company.

By hiring those that take risks and find fulfillment through making the impossible commonplace, Amazon cultivates innovation.

Every employee at Amazon has the power to forge their own path and to have a true impact on the business, and we find that exhilarating.

Read more about us at / about

When we hire you at Amazon, we hire for the future. With unlimited career opportunities, Amazon invests in ensuring our teams are always challenged, constantly learning from each other, and creatively contributing to our next big idea.

You will be surrounded by the best innovators of our time and we welcome you to make history with us : minority, female, gender identity, disability, or sexual orientation.

See why diversity is important to us at / diversity

The Role

As a Senior Operations Manager, you will have the opportunity to lead SPPS operations team in San Jose, manage various activities supporting selling partners, or a functional process within selling partner paid services organization.

  • You will be responsible for leading, developing, and engaging a team of exceptional talent that makes innovation possible;
  • one of your main focuses will be motivating, mentoring, and coaching your team to become the best leaders they can be. To achieve this, Senior Operations Managers are creative problem solvers who are able to dream in immense scale, interpret big data, and deliver meaningful results that keenly drive productivity and efficiency.

    Some of the position’s key responsibilities include :

  • Supporting activities enabling selling partners deliver exceptional service to our customers and support account management organization in achieving their goals.
  • Leading and developing a team of 60+ L3 / L4 associates by embodying Amazon’s Leadership Principles
  • Acting as the primary information source for the team, maintaining compliance and consistency, and taking corrective action when needed
  • Mentoring, training, and developing teammates for career progression, performance improvement, and recognition purposes
  • Creating, communicating, and maintaining SLA, quality and business goals for the team.
  • Proactively identifying and leading process improvement initiatives using Lean tools to delight customers
  • Building and delivering productivity plans by reviewing work forecasts, determining productivity requirements, and partnering with other SPPS teams like program, quality, product, training, etc.,
  • Evaluating performance objectives and metrics to determine team productivity requirements to achieve SLA, accuracy, and quality expectations
  • Partnering with other managers to share best practices across team
  • For basic qualifications, we require that :

  • You have a completed bachelor’s degree from an accredited university or 2+ years Amazon experience
  • You take ownership in your work and team and are available to work flexibly during Amazon’s peak holiday season and as needed year-
  • round. You are obsessed with customer experience and understand the importance of a 24 / 7 operations.

  • You pride yourself on leading other leaders; you have direct experience managing front-line supervisors and have been responsible for supporting their performance and their associates.
  • You have an eye for efficiency and bring experience identifying and implementing large-scale process improvement initiatives using data-
  • driven techniques (performance metrics or Lean techniques).

    For preferred qualifications, we prefer that :

  • You have a bachelor’s or MBA degree in Engineering, Operations or related field.
  • You have 10 or more years of management experience in an operations or distribution environment. You also have experience motivating and leading large operations team.
  • You are leader and exhibit that in your everyday work. You not only have experience in managing 5 or more front-line supervisors, you also lead large-
  • scale process improvements through Lean process, Kaizen, and Six Sigma.

  • You have the ability to thrive in an ambiguous environment, and when given a deadline you know how to motivate yourself, your managers, and associates and meet it.
  • You enjoy working with numbers and using data to provide thought-provoking and workable solutions. Data is what you look to when given a problem to solve.
  • You volunteer to lead projects and help your team achieve goals. You have a track record of taking ownership and driving results.
  • You see value in long term thinking and large scale impact to a company. You have interest in developing a long-term career through assignments in multiple operational buildings across the nation.
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