Technical Project Manager II Overview Technical Project Managers are a part of the Akamai Professional Services team and work directly with Akamai's clients to deliver stellar solutions.
TPMs lead and manage the integration of customers’ web sites with the Akamai platform. They are involved early in the pre-sales cycle through implementation and customer sign-off.
TPMs must have a full understanding of development methodologies, consulting best practices, and common web and application architectures.
This position requires a strong technical background, excellent client and project management skills, proven ability to perform hands on technical work when needed, and ability to lead projects and global teams.
As a Technical Project Manager II, you will be responsible for :
Work independently or lead small technical teams with Akamai customers to evaluate their web architecture and deliver the appropriate integration solution.
This includes, but is not limited to, evaluating the customer's’ content management and publishing processes, web application architecture, security requirements, DNS configurations, and provide detailed documentation for a custom solution that satisfies the customer's’ business and technical requirements.
Work closely with customers and pre-sales teams to manage and implement customer trials, propose technically feasible solutions and set accurate expectations on effort and timelines for integration.
Establish success criteria and act as the single point of contact for the customer for all technical issues and project deliverables.
Create and manage to proposals, Statements of Work and detailed project plans for customer integrations including timelines and effort estimates.
Work closely with Account Management, Sales professionals, engineering, product development and Technical Support to resolve issues that arise during customer trials or integrations.
Identify new product features and additional sales opportunities during trials and integrations and communication of the same to product development and sales teams.
Track and document status and time spent on customer integrations.
Participate in internal projects that help scale the group, implement best practices, and improving our methodology and quality of integrations.
Review quality of customer integrations.
Minimal travel to supported customer’s offices when necessary ( 10% travel). About the Team The Core Services team is an experienced group of industry experts and Internet technologists working with the top retailers in the IR 100, the next up and coming retailers and the largest travel & hospitality companies.
From a range of backgrounds across industries, they engage with our customers to consult on industry best practices, design and build quality solutions, and always maintain the highest quality customer service.
Qualifications Required Education and Experience Applicants must meet one of the following education and experience requirements :
5 years of relevant experience and a Bachelor’s degree add Degree info here or its equivalent or
3 years of relevant experience and a Master’s degree add Specific Degree here or
Relevant experience and a PhD Required Skills
Minimum 5 years of experience in a customer-facing environment in the information technology industry
Minimum 5 years of project management experience with a proven track record of successfully delivering projects for Fortune 500 customers;
experience working on and managing enterprise scale projects
Minimum 5 years experience in one or more web development languages, methodologies, or architectures Desired Skills
Implementation experience with web delivery technologies.
Experience in one or more web development languages, methodologies, and / or architectures - J2EE, HTTP, DNS, .NET, C#, JSP, ASP, Tomcat, Apache.
Detailed knowledge of Internet technologies and considered a subject matter expert in any relevant internet topic.
Experience delivering internet technologies within B2B or B2C - shopping cart, user personalization, and dynamic database architectures.
Experience in a customer facing role requiring a high level of individual responsibility, sound business judgment and large enterprise account management, where an aptitude for improving customer satisfaction was successfully demonstrated.