VCDM Execution Specialist | French
San Jose , H, CR
hace 2 días

Job Description

Amazon is seeking individuals who are dedicated, hardworking, analytical and results-oriented. Candidates will be responsible for a wide range of duties related to vendors chargebacks .

The position relies on an analytical bend of mind, detailed investigation and excellent judgment.

The Vendor Chargeback Dispute Management team(VCDM) is a centralized unit currently located in SJO - Costa Rica. It works as a part of the Inbound Business chargeback program and it's directly aligned with the VCDM team policies.

  • Current team responsibilities are to analyze and investigate vendor chargeback disputes and ensure that these have been applied correctly;
  • a custom investigation process is performed for each vendor using their provided evidence against each claim. Chargeback audits are also part of the team additional roles where we ensure that each chargeback is being applied correctly with a low error rate which eventually will translate in a low dispute rate.

    This is not a virtual position. Due to the current situation caused by COVID-19, if selected for this role, all necessary equipment will be sent for you to work from home.

    However, once our company provides clearance, you will be required to continue working from our SJO16 building E-22, located in the America Free Zone (AFZ), Cariari, Heredia.

    Amazon is committed to a diverse and inclusive workplace.

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