Trilingual (French/English/Spanish) Customer Service Representative
Equifax
Heredia, Heredia, Costa Rica
hace 4 días

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence.

We work to help create seamless and positive experiences during life’s pivotal moments : applying for jobs or a mortgage, financing an education or buying a car.

Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees.

Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.

The Perks of being an Equifax Employee?

We offer comprehensive compensation and healthcare packages, on-site doctor, paramedics service 24 / 7, life insurance, gym facilities, collaborative work spaces, free transportation and parking, subsidized cafeteria, solidarity association and organizational growth potential through our online learning platform with guided career tracks.

What You’ll Do

  • Provide service to consumers / members on their credit files by updating accounts and personal information, creating investigations, providing adequate solutions to their problems, providing information to pull their credit report, provide and sale the credit score and other similar products,
  • Assist and educate the consumers about the policies, procedures and information reported on the Equifax credit file and give the appropriate follow up to the member’s investigations.
  • Primary contact for all our external consumers / members of Equifax answering in-bound or out-bound calls in English regarding the credit report, credit information, products, policies, procedures and solving problems our customer will present on their interactions with our services.
  • Handle calls, requests and complains
  • Qualifications

  • Call center experience with strong customer service orientation.
  • English & French spoken (written and verbal B2+)
  • Microsoft Office Tools or Google Suite knowledge
  • Typing skills (25 words per minute)
  • Extra Points for any of the Following

  • Knowledge of ACRO, CIS, SIEBEL, Outlook, and Virtual Merchant
  • General knowledge of credit reporting practices, policies and procedures
  • Experience in sales is a plus.
  • Excellent people skills and sensitivity to intercultural issues
  • Success Attributes of an Equifax employee; does this describe you?

  • Accountability
  • Curiosity
  • Collaboration
  • Think and act differently
  • Ownership
  • Decide-Execute-Ship
  • Team Player, Adaptable, Proactive.
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