The Global Dispute Process Lead oversees a global team responsible for accelerating the disputed invoice resolution life cycle -
across all reason codes and functional areas of ownership (e.g., sales, billing, cash application, order management). Critical to success, is the ability to lead and drive a cohesive and coordinated effort informing and influencing other cross-
functional partners and their teams to take action validating and resolving disputes expeditiously - thereby minimizing negative impact on DSO (days of sales outstanding).
Also critical to long-term success, is the ability to minimize invalid disputes, and building causation intelligence insights for valid ones -
aimed at informing and stimulating error correction upstream within Customer to Cash as well as cross-functionally, when applicable
Key Deliverables :
Skills and Experience :
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