Global Dispute Process Lead
Thomson Reuters
Lagunilla de Heredia, Costa Rica
hace 3 días

Job Description

The Global Dispute Process Lead oversees a global team responsible for accelerating the disputed invoice resolution life cycle -

across all reason codes and functional areas of ownership (e.g., sales, billing, cash application, order management). Critical to success, is the ability to lead and drive a cohesive and coordinated effort informing and influencing other cross-

functional partners and their teams to take action validating and resolving disputes expeditiously - thereby minimizing negative impact on DSO (days of sales outstanding).

Also critical to long-term success, is the ability to minimize invalid disputes, and building causation intelligence insights for valid ones -

aimed at informing and stimulating error correction upstream within Customer to Cash as well as cross-functionally, when applicable

Accountabilities :

  • Accelerate dispute resolution cycle time - thereby, mitigating the negative impact of disputes on the velocity in which AR is converted to cash (measured by DSO)
  • Engage cross-functionally with appropriate leaders and stakeholders to build awareness of disputes, share insights and drive validation, resolution, and corrective action
  • Design and implement an optimized operating environment that drives margin expansion thru minimization of invalid disputes and improved cash velocity and lower operational cost through identification of causation insights and drives successful error correction
  • Coordinates a global team, ensuring the necessary balance of skills and resources to drive operational improvement and develop talent
  • Successfully implements company technology and change programs within team
  • Drives a high standard of service culture within team, balanced with the tenacity to deliver results
  • Key Deliverables :

  • Ongoing transparency of dispute levels and progress towards resolution
  • Accelerate dispute resolution cycle time leading to acceleration of cash velocity (DSO)
  • Expand margins thru minimization of valid & invalid disputes
  • Efficiency and scalability gains
  • Improve Customer satisfaction
  • Skills and Experience :

  • Proven record of building partnership and effecting change cross-functionally
  • Significant knowledge and exposure to the Order to Cash process and its respective value drivers
  • Logical thinker with basic analytical skills
  • Problem solver
  • Proven experience of driving results
  • Fast learner, open to think outside the box, proactive, diligent
  • High level of craft on storyboarding and senior leader targeted slide creation
  • Have a good grasp of the value creation concept and the key levers driving it within the Dispute space, desirable
  • Proven customer experience and service oriented centric mindset , desirable
  • 3-5+ years prior supervisory / management responsibility
  • MBA preferred
  • At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers.

    As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences.

    With more than 25,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world.

    Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

    As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex / gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law.

    Thomson Reuters is proud to be an Equal Employment Opportunity / Affirmative Action Employer providing a drug-free workplace.

    We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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