Senior IT Systems Support Analys
Escazú, San José, Costa Rica
hace 2 horas

Senior IT Systems Support Analyst

  • Solve applications issues for the software that supports scanning systems, monitors, and sensors
  • Support business critical servers, applications and integrations used in all aspects of the operation. Prioritizing and resolving issues based on severity.
  • Interact with warehouse floor associates to identify, resolve problems, and support their needs
  • Provide off-hour, on-call support for distribution center operations
  • Resolve issues relating to all end point devices, scan equipment, and printers used in the facility.
  • Work with Enterprise IT to maintain servers and databases, coordinate patching and upgrades and facilitate hardware installation
  • Act as a liaison between local operations, Enterprise IT, Platform IT, and business unit IT
  • Who You Are : You seek out experts and innovators to learn about the impact emerging technologies might have on your business.

    You drill down to root causes to gather relevant information. You stay aligned with your goals and stay productive. You set your priorities to satisfy the business needs and balance your work.

    You persist in accomplishing objectives despite obstacles and setbacks. You try different solutions to problems and learn from the results.

    Required Education, Experience & Skills :

  • Bachelor's Degree in Information Technology or related field with at least 5 years of. Will consider a Bachelor's Degree in an unrelated field with 5+ years of IT experience in a desktop or production support / programming / network admin role.
  • Must have strong problem solving, organizational, interpersonal, and analytical skills
  • Ability to assess risk and prioritize work based on business needs.
  • Ability to communicate with both technical and non-technical personnel and all levels of the organization
  • Broad understanding of Microsoft SQL Server and Microsoft Windows Server
  • Experience programming SQL / stored procedures and queries
  • Programming knowledge ( C# or other .NET, Framework)
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