Technical Support Engineer Level 2
vmware-inc
Heredia, CR
hace 5 días

Responsibilities

  • Respond to customer inquiries, primarily by telephone and e-mail
  • Work flexible schedules, which may include evenings, weekends or holidays
  • Resolve customer technical issues through diligent research, reproduction, and troubleshooting
  • Work directly with other technical support staff, quality assurance, engineering, sales, marketing, operations, and administration to resolve problems
  • Document all technical inquiries, develop and review content for knowledgebase
  • Help test alpha and beta products
  • Requirements

  • Trilingual is strongly Preferred (Spanish, Portuguese, English)
  • Experience with troubleshooting network connectivity
  • Experience with firewalls and security related issues
  • Experience with Storage Arrays or Appliances
  • Experience with database related technology and administration (SQL Server, Oracle, DB2, etc.)

  • Experience in Microsoft Active Directory
  • Experience in providing Windows and some Linux / UNIX technical support to customers

  • Experience in Performance troubleshooting
  • Experience with Kerberos and Single Sign-On
  • Experience with Servers (Dell, HP, IBM, etc.)

    Experience with VMware Workstation and / or GSX Server

  • Minimum of 2-3 years experience in software support
  • B.S. in Computer Science, Electrical Engineering, Math, or equivalent work experience

    Strong technical writing skills.

  • Ability to research problems and document their solutions.
  • Category : Client Support

    Subcategory : Technical Support

    Experience : Manager and Professional

    Full Time / Part Time : Full Time

    Posted Date : 2021-05-26

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