Colleague Experience & Technology Service Delivery Lead - Opportunity for Working Remotely
Heredia, CR
hace 2 días

Job Description

The Elevator Pitch : Why will you enjoy this new opportunity?

You love the pace of change in technology and enjoy translating tech-speak for mortal consumption using your talents in written and verbal communication, training / meeting design and facilitation, and working with feedback to identify and address opportunities to improve.

You have a passion for customer service, are familiar with the technical support ecosystem, and you are innately people centered, always mindful of their experience.

You want to be part of a team committed to making technology changes easier for colleagues around the world. You enjoy a fast pace, working with a kind and close-knit yet distributed team and appreciate integrity in your colleagues and company.

What is primary need, technical challenge, and / or problem you will be responsible for?

We need a colleague able to communicate and train others in technology changes, who can help us consistently evolve and evaluate our focus on colleague experience for 42,000 people around the world.

This role assists in preparing our global colleague support team by evaluating new projects, anticipating colleague reactions and preparing them to support new tools and technologies.

This may be in the form of job aids and readiness content creation, facilitating new product demonstrations or communicating across multiple organizations.

This individual will also lead service delivery activities to continuously reflect on our work using feedback and evaluate our success.

Success in the Role : What are the performance goals over the first 6-12 months you will work toward completing?

Complete training in corporate brand and writing standards and build relationships with our business partners. Pair with Service Delivery leads on work in flight to learn current processes of preparing Colleague Support teams, communication and training practices.

Help develop and experiment with new support team readiness and enablement activities. Collaborate with internal business partners to update standard colleague success reporting templates and processes.

What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?

  • As a remote team member, you’ll connect, collaborate and consult with project managers, change managers, and service owners through a number of virtual collaboration tools.
  • Design the service delivery management, create relevant delivery guidance, processes, tools requirements, job aides and readiness content to enable the best colleague experience with minimal impact to the support team.
  • Collaborate with owners of feedback loops to consider new ways to evaluate success and identify opportunities for improvement.
  • Facilitate meetings to review progress.

  • Spend time learning VMware’s collaboration products and extending your professional skills. We want you to be curious, learning both from team members and individual study.
  • What is the leadership like for this role? What is the structure and culture of the team like?

    The hiring manager is Julia Gregson, Senior Manager in Colleague Experience and Technology. Her expertise in people-centered change and leadership has been built over 25 years in technology, from the front lines in desktop, server, and hosted email administration to enterprise helpdesk management, mergers and acquisitions program management, global communications, and services operations.

    She enjoys travel and photography and is also a Gallup Strengths coach who loves helping people achieve their career goals.

    The team is composed of four change management professionals and three other service delivery experts.

    What are the benefits and perks of working at VMware?

    You and your loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights, or you can view the complete benefits package by visiting .

  • Employee Stock Purchase Plan
  • Medical Coverage, Retirement, and Parental Leave Plans for All Family Types
  • Generous Time Off Programs
  • 40 hours of paid time to volunteer in your community
  • Rethink's Neurodiversity program to support parents raising children with learning or behavior challenges, or developmental disabilities
  • Financial contributions to your ongoing development (conference participation, trainings, course work, etc.)
  • Category : Engineering and Technology

    Subcategory : Network Engineering

    Experience : Manager and Professional

    Full Time / Part Time : Full Time

    Remote : Yes

    Posted Date : 2020-10-13

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