The Shared Services Center based in Costa Rica and part of Global Operations currently is in the need of dedicated RPA Analyst - Intermediate to act as members of the Global Intelligence Automation COE Team.
The RPA Analyst’s role is to optimize and innovate business processes by designing and implementing automation solutions and / or create / investigate / roll out tools focused on cost reduction and speed up productivity in the delivery of services such as Call Center, Data and Back-office roles.
This includes selecting, blueprinting, gathering requirements, designing, and rolling out solutions to end users.
Key Responsibilities :
Design, code, test, and document all new or modified systems, applications, and programs.
Direct, organize, and lead projects in the implementation and use of new software tools and systems.
Evaluate and select database / data warehouse components, including hardware, relational database management systems, ETL software, metadata management tools and database design solutions.
Supporting various projects within the capability, and partnering with engineering to review and validate project designs within the automation applications.
Responsible to ensure Stakeholder Requirements are understood by Engineering Teams; both application and infrastructure.
Support and maintain existing applications.
Ability to prioritize, work both independently and with the team.
Experience / Key Skills / Competencies :
Bachelor s degree in the field of computer science, information systems, or computer engineering.
Experience of 2-4 years on Automation Solutions using RPA.
Exceptional analytical, conceptual, and problem-solving abilities.
Strong ability to analyze user requirements and build front-end Business Process Modeling solutions according to specifications.
Ability to work with cross functional teams and to keep abreast of latest technologies
Strong technical expertise / Team player willing to share knowledge
Ability to work under pressure and by objectives
Strong organizational, interpersonal, work management, communications and analytical skills
Excellent English proficiency (oral and written).
Full project management and development life cycle experience.
Ability to facilitate effective team interaction, and to establish open, candid and trusting relationships within the team.
Detail and task oriented.
Strong problem solving skills and fast learner.
Strong knowledge of RPA Tools such as UIPath (preferred), Blueprism, Automation Anywhere or WorkFussion.
Knowledge on additional topics / tools such as Cognitive Automation, Artificial Intelligence, Dialog Systems (chatbots, etc), Natural Language Processing.
List Required Technical Skills (PC skills and software packages) :
Experience with tier-one applications, databases, and data warehouses, such as Oracle 10g or higher, MS SQL Server.
Advanced Knowledge in SQL scripting & PL / SQL programming.
Strong understanding of relational database structures, theories, principles, and practices.
Minimum of 2 years of experience with UIPath (preferred), Blueprism or other RPA Tool Solution
Experience with Orchestrator
Experience with .Net / Java development
Experience with Chatbots, AI and other Cognitive Tools is a plus.
Knowledge or Experience with Business Process modeling solutions (BPM) will be considered as a plus.
Knowledge of Business Intelligence and Analytics platforms such Tableau, Business Objects, OBIEE or other will be considered as a plus.
Knowledge of dimensional modeling will be considered as a plus.
Desired Knowledge of virtual agent / software robotics tools.