HR Source Coordinator
VMware
Heredia, Costa Rica
hace 10 horas

Business Summary :

HR Source serves as the primary HR contact to assist VMware employees with their HR needs. We are a customer focused, self-motivated, collaborative and have a passion to solve customer issues in an efficient and effective manner.

HR Source is a diverse, talented, and driven team who likes to work hard and we enjoy ourselves while doing so. We strive to be THE one-stop shop for VMware employees for all things HR and benefits-related and to do this while delivering an exceptional customer experience.

VMware is currently hiring an HR Coordinator to join the HR Source team in our San Jose, Costa Rica office. The HR Coordinator will engage with the HR Source team in Costa Rica and the United States to distribute work and help ensure that our customers get the information they need from the right teams.

Job Role and Responsibility :

  • Categorize and assign questions as they come in through email and our ticketing tool
  • Identify trends and issues and coordinate with the HR Source team and manager to address them
  • Initiate escalations to the HR Source manager when there are delays in service delivery
  • Identify ways to improve our processes and tools and help elevate our level of support
  • Direct employees to the right resources to get the support they need
  • This position will report into the Manager of HR Source and will partner closely with the HR Source team to ensure that we continue to optimize our support to provide efficient and meaningful solutions to our customers, the VMware employees.

    Required Skills :

  • 2 to 4 years of related experience
  • Excellent customer service skills with a focus on empathy
  • Committed to collaboration and teamwork
  • Effective organizational skills and the ability to multitask
  • Ability to maintain strict confidentiality of sensitive information
  • Excellent written and verbal communication skills
  • Preferred Skills :

  • Experience working with a case management tool such as Service Now
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