Oncall Coordinator
Just Landed
Costa Rica
hace 14 horas

Job type : Other Industry : Healthcare

JOB DESCRIPTION

GENERAL INFORMATION :

Job Title : On-call Coordinator

Reports to : Division Manager

JOB SUMMARY :

On-call coordinator, under the direction of the immediate supervisor, responds to callers accessing the after hours call service.

QUALIFICATIONS :

The following are the principal qualifications for this position :

  • Post-secondary education in business, administrative studies or a related field. Experience in lieu of education will be considered
  • Administrative accounting experience an asset
  • Excellent oral and written English communication skills
  • High degree of accuracy and attention to detail
  • Positive and productive interactions with others
  • Ability to work under pressure with tight deadlines
  • Excellent MS Office skills, including excel
  • DUTIES AND RESPONSIBILITIES :

    The following are the main responsibilities for this position :

  • Answer all phone calls after regular hours and on Statutory holidays as scheduled.
  • Review any updates provided from day time AGTA staff at the beginning of each on-call period.
  • Answer all calls in a prompt and professional manner asking the caller the appropriate questions to determine their needs.
  • Determine the urgency of each call and the action required.
  • Check all voice messages in a timely manner.
  • Assist PSW’s in an emergency or crisis situation.
  • Handle and document all concerns in a timely manner and as appropriate, notify supervisor : maintain appropriate documentation
  • Answer calls by clients or PSW’s cancelling shifts and re-staff PSW’s as required
  • Report and collaborate with day time AGTA staff the morning after your shift with any matters requiring attention
  • Assist with training and mentoring of new staff as required.
  • Participate in proactive Health & Safety activities while performing all duties. Notify immediate Supervisor of any Health Concerns
  • Maintain confidentiality of client, PSW and corporate information and discuss only with appropriate AGTA staff.
  • Complete all other tasks as required
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