Job type : Other Industry : Healthcare
GENERAL INFORMATION :
Job Title : On-call Coordinator
Reports to : Division Manager
JOB SUMMARY :
On-call coordinator, under the direction of the immediate supervisor, responds to callers accessing the after hours call service.
The following are the principal qualifications for this position :
Post-secondary education in business, administrative studies or a related field. Experience in lieu of education will be considered
Administrative accounting experience an asset
Excellent oral and written English communication skills
High degree of accuracy and attention to detail
Positive and productive interactions with others
Ability to work under pressure with tight deadlines
Excellent MS Office skills, including excel
DUTIES AND RESPONSIBILITIES :
The following are the main responsibilities for this position :
Answer all phone calls after regular hours and on Statutory holidays as scheduled.
Review any updates provided from day time AGTA staff at the beginning of each on-call period.
Answer all calls in a prompt and professional manner asking the caller the appropriate questions to determine their needs.
Determine the urgency of each call and the action required.
Check all voice messages in a timely manner.
Assist PSW’s in an emergency or crisis situation.
Handle and document all concerns in a timely manner and as appropriate, notify supervisor : maintain appropriate documentation
Answer calls by clients or PSW’s cancelling shifts and re-staff PSW’s as required
Report and collaborate with day time AGTA staff the morning after your shift with any matters requiring attention
Assist with training and mentoring of new staff as required.
Participate in proactive Health & Safety activities while performing all duties. Notify immediate Supervisor of any Health Concerns
Maintain confidentiality of client, PSW and corporate information and discuss only with appropriate AGTA staff.
Complete all other tasks as required
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