Consultancy Business Analyst I
Experian Information Solutions, Inc
Heredia, Heredia, Costa Rica
hace 4 días

Main Duties and Responsibilities :

  • Assists in the development of mail population segments to meet customer marketing strategies.
  • Assesses and selects appropriate resources for program delivery.
  • Serves as project coordinator for program scheduling and fulfillment.
  • Conducts final quality analysis on programs, reviewing accuracy of output.
  • Manages multiple accounts and programs simultaneously.
  • Provides technical consultation in the design and implementation of client programs.
  • Provides user interface support for self-service batch program fulfillment systems.
  • Knowledge, Experience and Qualifications :

  • Associate degree in Business Administration, Industrial Engineering or related field
  • 2+ years Customer Service-related experience (Client facing projects)
  • Solid experience in Boolean Search / writing SQL queries
  • Excellent English, both verbal and written communication skills.
  • Basic knowledge in generating process documentation.
  • Understanding of systems capabilities, software platforms and processes.
  • Knowledge of PC office software tools.
  • Excel Intermediate.
  • Good analytical and problem-solving skills.
  • Good organizational and project management skills.
  • Strong customer service skills.
  • Coding experience a plus.
  • Knowledge of Salesforce a plus.
  • Knowledge of Agile a plus.
  • Proven previous job stability, including maintaining long-term work relationships with former employers.
  • Must be able to clear the company’s pre-employment screening.
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