Supervise, develop, and motivate a team of Collector-Agents, setting objectives for each role to ensure that skill levels within the team are effectively utilized
Manage the collection strategy process and handle dispute-resolution efforts
Identify and monitor at risk customers and aged invoices
Work closely with key teams such as Credit and Sales in mitigating collection risk
Collaborate with various internal business functions such as Billing, Credit Team and Cash Application teams and external customers to resolve receivable issues and to achieve common goals and objectives
Monitor efforts performed by team members for accuracy and timelines
Take on a proactive role towards improved performance and development of strategies for meeting goals
Account management for complex and rapidly growing customer accounts.
Provide exceptional customer service to customers and internal stakeholders
Review, manage and facilitate resolution of disputed receivables
Drive proactive discussions to follow-up and identify resolutions within agreed timeline with customers, peers, and managers
Ensure desktop procedure and local work instruction are updated on timely manner
Provide monthly metric reports, including any proactive analysis and strategic insights
Escalate issues in accordance with escalation policy
Assist the Supervisor in the preparation of management reports, SLAs KPIs and KPI Analysis.
Preparation and initial review of management reports in line with Clients and Accenture’s requirements
Attend client meeting to discuss account performance and address issues as required
Preparation and consolidation of reports
Maintain policies and procedures for accounting processes continuously improve process design focusing on simplification, standardization, quality improvement and cost minimization evaluate best practices with global peers and become best practice sponsor.
Conduct the weekly account analysis and prepare a report to be submitted to the Service Manager
Assist in the preparation of management reports in line with Client’s and Accenture’s requirements
Any other duties deemed appropriate by either Accenture or the client
Adherence to client’s policies and procedures
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Bachelor's degree required
Min 3 years of demonstrated work experience in Collections processes
Finance knowledge and expertise across operations.
Strong stakeholder management and communication skills, related process domain expertise and experience, supervisory skills
At least 1 year of experience in leading and motivating a team to achieve goals
Working knowledge of ERP
Intermediate to advanced Excel skills are a must.
Strong interpersonal and written communication skills, with the ability and confidence to operate at senior levels within client and Accenture organizations
Ought to have very strong analytical skills and be able to see the big picture.
Must be capable of dealing with ambiguity.
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.