Operational Process Management Analyst
Micro Focus
Heredia, Costa Rica
hace 6 días

Job Description :

At Micro Focus, everything we do is based on a simple idea : The fastest way to get results is to build on what you have.

Our software solutions enable organizations to do just that. Secure and scalable, with analytics built in, they bridge the gap between existing and emerging IT fast-tracking digital transformations across DevOps, Hybrid IT, Security, and Predictive Analytics.

In the race to innovate, Micro Focus customers have the clear advantage.

Our portfolio spans the following areas :

DevOps IT Operations Cloud Security Info Governance Big Data, Machine Learning, & Analytics

Responsible for the execution of operational processes across the end to end sales cycle within a defined function which may include quote and configuration, pricing, bid / win proposal, quota setting, crediting, and measurement of sales compensation, services engagement and contract management, and order management.

Measures, reviews and analyses for efficiency and effectiveness of defined processes. Accountable for operational performance based metrics and agreed upon service level objectives / agreements as well as ensuring adherence to company policies and compliance with applicable legal requirements.

It is a customer related account data bases. It’s not service customer position.

Responsibilities :

  • Acts as a proactive team member and may act as a project leader on small projects.
  • Produces moderately complex process deliverables, analyses and reports using business applications and provides input to recommendations.
  • Implements process refinement and improvement by applying a developing understanding of internal business processes and policies.
  • Evaluates a variety of moderately complex business issues by applying basic subject matter expertise.
  • Education and Experience Required :

  • First level university degree or equivalent experience.
  • Typically 2-4 years of experience in a business related function, preferably finance, accounting, or compensation.
  • Knowledge and Skills :

  • Strong communication skills (e.g. written, verbal, presentation). Mastery in English and local language as well as other languages as required.
  • Developed knowledge and skills with business applications (e.g., Excel and Compass).
  • Ability to work as proactive member of a team, as well as independently.
  • Developing understanding of internal business processes and policies.
  • Developing business acumen and understanding of accounting concepts.
  • LI-LL2

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