Program Manager - ADECT
Amazon
San Jose, CR
hace 3 días

Job summary

Amazon Alexa is changing the way people interact with machines. Alexa is acquiring new skills daily with the help of a vibrant 3P developer ecosystem.

Do you want to join the team that delivers the best in class Alexa skills to Amazon’s customers? Do you want to build a team that is equally obsessed over customers and content developers?

Then the Alexa Developer Experience and Customer Trust (ADECT) team is where you want to be. We are looking for an experienced program manager to drive key business goals and programs for 3P skills.

Key job responsibilities

As the Program Manager for Alexa ACECT, you will lead key business goals for skill certification that seek to improve developer experience and customer trust in Alexa skills.

You will drive cross-functional goals from initiation to delivery, and launch key initiatives for Alexa. You will work with stakeholder teams skill content operations, customer experience, platforms, tech, products, marketing, business development, Legal and solution architects to pursue customer and developer delight while maximizing selection in our Skill Store.

  • Define and implement strategy for processing, publishing, and maintaining digital content (skills) consumed by Amazon's customers.
  • Work with stakeholder teams customer experience, platforms, tech, products, marketing, business development, solution architects to delight customers during their skill certification journey and raise the quality bar of skills while maximizing selection in our Skill Store.
  • Create and optimize processes for adding new digital content quickly, while ensuring the content meets Amazon’s high-quality bar and follows Amazon’s policies
  • Partner with ADECT technology team to build skill certification solutions, as well as systems and tools to improve skill certification experience.
  • Specify requirements for the technological systems and tools required to support the operations strategy
  • About the team

    We at the Alexa Developer and Customer Trust Team manage rapidly growing third party content catalog for Amazon Devices. If you are excited by technology and working in a fast-paced challenging environment drives you, we would love to have you as part of the team.

    We drive the entire ingestion and certification process for 3P content in Amazon Devices, which involves the entire life cycle from the time a developer submits any content to the time it is put up on the store, and ensuring the high-quality experience for Amazon customers even after that.

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