A Customer Care Specialist Team Lead has the responsibility to give the necessary support to team members, in order for them to execute exceptional customer service through phone, chat & email, and create daily status reports from team members.
Main responsibilities are not limited to :
Provide a positive and supportive experience for every Customer you speak with; from answering questions about their treatment.
Answer customers inquiries via email and / or phone calls as well as handle escalations.
Create daily status reports (productivity, attendance, systems issues, etc).
Provide feedback to team members about their quality and performance.
Communicate about changes in the protocols and relevant information.
Special projects and other duties as neede.
Minumum 1 year of experience in supervision roles.
English proficiency B2+ C1 (Written and Speaking).
Excellent verbal & written communications skills. reat computer and typing skills.
Attention to detail.
Work under pressure.
Adaptable to changes.
Time management skills.