CR Cust Service Team Lead
SmileDirectClub
Alajuela, CR
hace 14 días

Overview

A Customer Care Specialist Team Lead has the responsibility to give the necessary support to team members, in order for them to execute exceptional customer service through phone, chat & email, and create daily status reports from team members.

Responsibilities

Main responsibilities are not limited to :

  • Provide a positive and supportive experience for every Customer you speak with; from answering questions about their treatment.
  • Answer customers inquiries via email and / or phone calls as well as handle escalations.
  • Create daily status reports (productivity, attendance, systems issues, etc).
  • Provide feedback to team members about their quality and performance.
  • Communicate about changes in the protocols and relevant information.
  • Special projects and other duties as neede.
  • Requirements

  • Minumum 1 year of experience in supervision roles.
  • English proficiency B2+ C1 (Written and Speaking).
  • Excellent verbal & written communications skills. reat computer and typing skills.
  • Attention to detail.
  • Team player.
  • Conflict resolution.
  • Work under pressure.
  • Adaptable to changes.
  • Time management skills.
  • Stress management.
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