Invoice Billing Supervisor
Heredia, Costa Rica
hace 8 horas


Essential duties& responsibilities :

  • Responsiblefor managing the performance of Invoice Billing
  • Engageand supervise the Invoice Billing team under their scope
  • LeadTier 1 of Daily Huddle and escalate any major issues to Tier 2.
  • Assistin developing training materials for a newly created team
  • Playa key role in the work migration activities from other locations,including knowledge transfer and documentation activities
  • Partnerwith customer facing teams, building strong relationships with both internaland external customers
  • Coordinatewith other Invoice to Cash team leads to ensure strong working relationshipsand well defined handoffs between teams
  • Actas a key point of contact within the invoicing process, including communicationwith external customers on ensuring account balance accuracy
  • Contributeto accurate customer master data elements
  • Engagewith internal / external customers and team to perform root cause analysis onareas causing issues in the Invoice Billing process
  • Provideregular updates to SSC management of KPIs, analysis and trends
  • Workwith Internal and external audit teams to review and enforce policies
  • Performs otherrelated work as assigned by management
  • Percent of travel : 20%
  • Education &special trainings :

  • University degree inBusiness Administration, Finance, Accounting, or other related areas ispreferred.
  • Fluent spoken andwritten English; other language is a plus
  • Intermediate to advancedskills on the MS Office Suite
  • Oracle and SAP systems knowledge is a big plus
  • Physical & mentalrequirements :

  • Ability to work well with cross-functional teams and multi-task
  • Excellent communication (verbal and written) and interpersonal skills, attention to detail and ability to communicate complicated issues effectively
  • Demonstrated ability to perform consistently under varying business pressure as well as ability to adapt to a quickly changing environment
  • Computer or technical knowledge
  • Effective problem-solving skills
  • Health
  • Vision (to cover emergencies)
  • Dental (to cover emergencies)
  • Long-term disability insurance
  • Health insurance
  • Subsidized food program (breakfast and lunch), while working on site
  • Transport (to specific routes)
  • Solidarity Association (5%)
  • Psychology Assistance
  • Birthday-Holiday
  • PTO and 4 wellbeing days
  • This description is not intended to represent an all-inclusive list ofjob responsibilities, but to outline the essential functions of theposition.

    The company reserves the right to change, alter or revise thisjob description at any time with or without notice. All qualifiedapplicants will receive consideration for employment without regard to race,color, religion, sex, national origin, disability or protected veteranstatus.

    The company is an EO employer M / F / G / L / Veteran / Disability

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