O2C Analyst
Pfizer Canada Inc.
Torre Lexus, Escazu , CRI
hace 8 días

ROLE SUMMARY

Summarize the primary purpose & key accountabilities of the role, including geographical scope (i.e. Global vs. Country / Region).

Summary should be concise and include strategic information that would attract candidates to the role. It may be helpful to complete this section after you have finished the other sections of the document.

Pfizer's Global Financial Solutions (GFS) Shared Services is a well-established operation with beginnings in Memphis, Tenn.

in 1997. The organization expanded to Europe in 2003, Asia in 2007, Latin America in 2013, Eastern Europe in 2014 and AfME in 2016.

GFS Shared Services has a workforce of more than 1,000 Pfizer colleagues.

The GFS San Jose Shared Services Center (SSC) for the Latin America Region (LAR) is a high performing team responsible for the timely delivery of standardized financial processes on behalf of Biopharmaceutical Finance and their business partners for the Emerging Markets.

The organization performs certain Record-to-Report, Invoice-to-Pay, Travel & Entertainment, Order-to-Cash and other related activities from regionally centralized locations in San Jose, Costa Rica.

The GFS SSC - San Jose Credit-to-Cash Analyst role will be responsible for conducting key accounts receivable activities such managing and collecting delinquent accounts America s market, booking customer payments, clearing different accounting documents and / or creating Non Product Invoices for the markets in scope.

The objective of this role is to enable the San Jose GFS to meet their business objectives by providing quality accounts receivable portfolio analysis and overall business support for Site Leadership and market colleagues.

This colleague will be accountable for proactively identifying and communicating issues, determining impact, and proposing resolutions.

Additionally, this role will be critical in initiating process improvement recommendations and proactively addressing and resolving complaints from internal and external customers or vendors.

ROLE RESPONSIBILITIES

  • Works of own initiative with guidance and support from Management and more senior colleagues
  • Works of own initiative with guidance and support from Management and more senior colleagues
  • Organizes own workload, prioritizes, and proactively follows up on outstanding items
  • Organizes own workload, prioritizes, and proactively follows up on outstanding items
  • Responsible for end to end issue resolution
  • Maintains and when possible exceeds metrics and goals
  • Maintains and when possible exceeds metrics and goals
  • Actively supports our GFS value proposition by keeping processes aligned with our delivery model and global standard, adhering to our internal controls structures and help identifying process improvement opportunities
  • Takes initiative in identifying processes and initiatives that fits into our Digital Finance strategy
  • Effectively collaborates with stakeholders and colleagues of diverse backgrounds, including different departments, cultures, business units and countries
  • Has strong analytical and process management skills
  • Ensure the timely and proper execution of adequate internal controls.
  • Actively supports our GFS value proposition by keeping processes aligned with our delivery model and global standard, adherering to our internal controls structures and help identifying process improvement opportunities
  • Takes ownership on every audit request that involves his / her processes
  • Supports and co-leads select in-house processes, continuous improvement initiatives, and stakeholder collaborations
  • Responsible for keeping accurate and up-to-date Work Instructions, Job Aids and Desktop Procedures documentation
  • Demonstrates business acumen and be able to apply market specific knowledge in Business Partner and Customer interactions
  • Assist the management team and other colleagues as needed;
  • Effectively collaborates with stakeholders and colleagues of diverse backgrounds, including different departments, cultures, business units and countries
  • Works of own initiative with guidance and support from Management and more senior colleagues
  • Ensure the timely and proper execution of adequate internal controls, understanding our SOP and proposing updates when the documentations does not align with our day-to-day processes
  • Organizes own workload, prioritizes, and proactively follows up on outstanding items
  • Takes ownership on every audit request that involves his / her processes
  • Maintains and when possible exceeds metrics and goals
  • Responsible for keeping accurate and up-to-date Work Instructions, Job Aids and Desktop Procedures documentation
  • Actively supports our GFS value proposition by keeping processes aligned with our delivery model and global standard, adhering to our internal controls structures and help identifying process improvement opportunities
  • Assist the management team and other colleagues as needed;
  • Effectively collaborates with stakeholders and colleagues of diverse backgrounds, including different departments, cultures, business units and countries
  • QUALIFICATIONS

  • Bachelor’s degree in Business, Accounting, or Finance related field
  • 1 to 3 years of relevant functional accounting or finance experience
  • Proficiency in PC skills (MS Excel, Word, PowerPoint) required
  • Good written and verbal English communication skills required
  • Strong interpersonal skills and ability to communicate with diverse groups and individuals
  • Ability to operate independently and remain focused through change or uncertainty
  • PREFERRED QUALIFICATIONS

  • Experience in a fast paced multinational company, in a Shared Services environment
  • Written and verbal Portuguese communication skills
  • Working knowledge of ERP systems (SAP & JD Edwards preferred)
  • Head

  • Determines appropriately whether to act independently or to escalate a decision.
  • Approaches problems creatively and explores alternative solutions.
  • Heart

  • Invites and acknowledges the ideas and input of others.
  • Recognizes and celebrates others for their contributions and achievements.
  • Guts

  • Raises difficult issues to ensure that they are addressed.
  • Learns from mistakes and applies new insights to future work.
  • Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

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