Service Delivery Operations Lead
Accenture
Rica Heredia, Costa
hace 4 días

Job Description

Responsible for the detailed support of and orchestrating the operational delivery of learning programs, including needs that occur pre , during, and post session.

The Delivery Coordinator role focuses on complex, high priority, non standard, or new delivery needs.

While in role, Delivery Coordinators will also flex to provide ad hoc support to other needs across the Microsoft Talent Learning Studio team for assigned and other programs across the Studio team , such as virtual session support, where needed and when bandwidth allows.

Qualifications

Minimum 6 months experience in a client facing environment

Client relationship management

Project or program management experience

Strong written verbal communication English

Experience with Microsoft tools MS suite and MS Teams for learning delivery ex. Break out rooms

Strong reporting and analytics skills

Can pivot effectively between working independently and collaboratively

Strong attention to detail organized

Strong problem solving, issue mitigation and risk mitigation skills

For ad hoc virtual session support Strong grasp of video conferencing, web conferencing and webinars e.g., Microsoft Teams

Fundamental Technical know how on system trouble shooting

Excellent communication and written skills in English

Client Customer handling experience

Excellent customer service skills

Proficient in MS Office including PowerPoint, MS Excel, and Word

Should be capable to take initiatives, team player

Should be capable to do training with customers

Capable to work under pressure

Be detail oriented

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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