Responsible for the detailed support of and orchestrating the operational delivery of learning programs, including needs that occur pre , during, and post session.
The Delivery Coordinator role focuses on complex, high priority, non standard, or new delivery needs.
While in role, Delivery Coordinators will also flex to provide ad hoc support to other needs across the Microsoft Talent Learning Studio team for assigned and other programs across the Studio team , such as virtual session support, where needed and when bandwidth allows.
Minimum 6 months experience in a client facing environment
Client relationship management
Project or program management experience
Strong written verbal communication English
Experience with Microsoft tools MS suite and MS Teams for learning delivery ex. Break out rooms
Strong reporting and analytics skills
Can pivot effectively between working independently and collaboratively
Strong attention to detail organized
Strong problem solving, issue mitigation and risk mitigation skills
For ad hoc virtual session support Strong grasp of video conferencing, web conferencing and webinars e.g., Microsoft Teams
Fundamental Technical know how on system trouble shooting
Excellent communication and written skills in English
Client Customer handling experience
Excellent customer service skills
Proficient in MS Office including PowerPoint, MS Excel, and Word
Should be capable to take initiatives, team player
Should be capable to do training with customers
Capable to work under pressure
Be detail oriented
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
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