Technical Support Technician
Heredia, Heredia, Costa Rica
hace 3 días

Technical support representatives help customers troubleshoot issues, providing daily support to users of various computer systems including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation.

Responsible for installing equipment, maintaining records of customer interactions and collaborating with others to improve the company’s system requirements.

What you’ll do

Provide Level 1 and Level 2 end user software and hardware support for Company's employees and partners in multiple geographies.

Document requests, incidents and user queries, and monitor solution processes.

Provide basic training and operational services to end users.

Prepare software distribution packaging and automation for local systems.

What experience you need

High School Diploma / Technical High School Graduate

Fluent in English skills both oral and written (B2 / C1)

Technical Support Technician certification or similar

What could set you apart

Basic knowledge of Windows Server Operating Systems

Ability to conduct research into a wide range of computing issues as required

Ability to effectively prioritize and execute tasks in a high-pressure environment

Solid analytical & problem solving skills

Exceptional customer service orientation

We offer comprehensive compensation and healthcare packages, on-site doctor, paramedics service 24 / 7, life insurance, gym facilities, collaborative work spaces, free transportation and parking, subsidized cafeteria, solidarity association and organizational growth potential through our online learning platform with guided career tracks.

If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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