An individual contributor responsible for internal and customer facing support related to customer information, revenue recognition, regulations, projects and other supporting operations functions which are core knowledge areas for future career growth.
Under the supervision of the AVP Sales Operations and / or Manager Sales Operations, works with internal functions to identify and resolve issues causing unbilled and aged Accounts Receivable, produces reports to improve line of sight by the Sales function to issuer related issues, prepares presentations and participates in projects focused on enhancing customer relationships, regulatory compliance and process improvement.
Provide support to the Sales teams that improves the customer experience and ensures the Sales teams are able to focus on the relevant customer-related activities.
Monitor mandates beginning at handover through to billing, provide customer support that improves the customer experience and ensures the Sales teams are able to focus on relevant customer related activities.
Minimize Unbilled and Accounts Receivable, as well as deals in LOB pipeline, Unbilled and Accounts Receivable. Work with Sales teams, GMO, Pricing, Billing and Collections to determine root causes and corrective actions for aged LOB.
Provide customer support by entering invoice requests and handling inquiries regarding billing and other invoicing issues.
Prepare drafts of standard meeting materials and packages, including presentations, marketing collateral, published reports and background notes.
Work with Legal to address customer requirements for post hand-over deal related documentation.
Enter, review and maintain key defined customer data and information In Salesforce to enhance the Sales teams engagement with customers.
Identify, recommend and work on implementation of opportunities to improve the MIS commercial processes and Salesforce data quality in order to improve the issuer experience.
Build and maintain excellent relationships within various internal stakeholders, including RM, Legal, Pricing, GMO, Billing and Collections.
Participate in projects as assigned.
Will be responsible for generating reports and providing support to the Relationship management team on data gathering, data entry, and data clean-up related tasks.
Good knowledge of capital markets
Well-developed IT skills including SalesForce, advanced Microsoft Office applications, PowerPoint and Advanced Excel
Good knowledge of general information systems
Excellent attention to detail
Problem-solving, ability to be presented with issues / problems and be able to resolve and suggest solutions.
Strong written and verbal communication skills
Ability to understand ratings, legal and compliance matters
Ability to develop selling and negotiation skills
Ability to work under tight deadlines
Good interpersonal skills and the ability to build strong professional relationships at all levels
Highly organized and efficient, with ability to multi-task
Ability to report and work in multi-cultural teams spread in various locations
Ability to work on own initiative, without the need for close supervision
Academic Qualifications / Work Experience
Minimum of Undergraduate / First Level degree preferably in finance, accounting, business or economics
Relevant work experience in finance services industry is advantageous
Fluency in spoken and written English is essential and fluency in an additional language is preferred