Real Time Analyst- Workforce Planning Support
Align Technology
Belen, Costa Rica, CRI
hace 3 días

About this opportunity

Compiles staffing level requirement forecasting and workplace scheduling in call-center environments. Prepares reports to determine call volume, calling patterns, service trends, and staff productivity.

Tracks vacation schedules, shift change requests, and monitors new-hire, holiday, and seasonal shift needs. Updates and maintains scheduling database with current information.

In this role, you will

  • Work on assignments requiring considerable judgment and initiative
  • Understands implications of work and makes recommendations for solutions
  • Builds productive internal / external relationships
  • Completes tasks in resourceful and effective ways
  • Exceeds the requirements of production standard in terms of quantity, quality & customer compliance
  • In this role, you’ll need

  • High School Degree. Technical Degree is a plus
  • 2-4 years of related experience
  • Advanced English is desirable for this position
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