About this opportunity
Compiles staffing level requirement forecasting and workplace scheduling in call-center environments. Prepares reports to determine call volume, calling patterns, service trends, and staff productivity.
Tracks vacation schedules, shift change requests, and monitors new-hire, holiday, and seasonal shift needs. Updates and maintains scheduling database with current information.
In this role, you will
Work on assignments requiring considerable judgment and initiative
Understands implications of work and makes recommendations for solutions
Builds productive internal / external relationships
Completes tasks in resourceful and effective ways
Exceeds the requirements of production standard in terms of quantity, quality & customer compliance
In this role, you’ll need
High School Degree. Technical Degree is a plus
2-4 years of related experience
Advanced English is desirable for this position