MSD’s Business Service Center (BSC), located across three regions (Americas, Europe, and Asia), are responsible for the timely and efficient delivery of standardized, global financial processes.
The BSC Americas in San Jose, Costa Rica will be responsible for the execution and delivery of a broad range of financial services and processes across MSD business divisions and markets for the Americas region.
The Order to Cash (OtC) Analyst is responsible for executing CASH APPS activities.
Involves revision of bank information, posting of payments received in an accurate and timely manner, work closely with Collections, banks and local market to resolve missing details, bad debt and adjustment postings, reversals, refunds and write offs processes are within established SLAs and process compliance.
Analysis, summary reports, understanding and posting for adjustment of credit and debit notes. Unapplied payments follow up, and support other teams involved with cash.
Collections and accounting knowledge is a plus.
Primary responsibilities :
High external customer interaction, high communication skills and team work.
Analyze and work towards issues troubleshooting, root cause fix analysis.
Keep tracking reports for all payments received , comments and updated status for them
Analysis and posting of customer payments and adjustments, netting, offsets and requested cash apps transactions.
Support the execution of OtC processes for America s markets, ensuring compliance with all policies, quality and Internal, External Control requirements. SOX based.
Timely payments posting execution and prompt escalation of issues due missing information, doubts, and barriers found to complete posting of payments received
Prioritization focus, strategic thinking. Proper follow up of payments pending, full knowledge payment methods, contacts, and processes to ensure accurate posting of transactions.
Manage bad debt, write off, reversals, adjustment posting processes.
Achieve all defined KPIs and SLA's (unapplied cash, Timely / accurate postings / claim resolution, other)
Perform month end activities and / or reports for individual and team activities as needed. Perform other duties & projects as assigned.
Support Service Center activities, be a team player and a strong liaison with third parties.