Information Security Operations Analyst
Heredia, Heredia, Costa Rica
hace 22 horas

Who is Equifax?

Equifax is a global data, analytics, and technology company. We believe knowledge drives progress. We blend unique data, analytics and technology with a passion for serving customers globally, to create insights to power the decisions that move people forward.

We serve as a consumer advocate, steward of financial literacy, and champion of economic advancement.

As an innovative global company that enables access to credit, we’re part of breakthrough collaborations and innovations that address complex social challenges such as social welfare, community relations and financial education for underprivileged youth.

We establish relationships that create economically healthy communities. We help individuals gain financial independence by increasing access to capital for small businesses.

And we provide young adults entering college or university with financial education tools.

Regardless of location or role, the individual and collective work of our people makes a difference in our business. We are Powering the World with Knowledge and looking for talented team players to join us as we help people live their financial best.

The Perks of being an Equifax Employee?

  • We offer excellent compensation packages with high-reaching market salaries, along with the works : comprehensive healthcare packages, on site doctor, paramedics service 24 / 7, life insurance, gym facilities, schedule flexibility, collaborative work spaces, work from home opportunities, free transportation and parking, subsidized cafeteria, solidary association and organizational growth potential
  • Grow at your own pace through online courses at Learning Equifax
  • What You’ll Do

    The Level 1 Security Operations Center (SOC) analyst responsibilities include monitoring for security risks and acting upon information according to predefined procedures and thresholds.

  • Analyst actions may include basic problem solving and issue remediation, as approved by SOC Level 1 Supervisor.
  • Analysts will apply analytical thinking and develop trends and patterns relevant to their daily work, to be reviewed by SOC Level 1 Supervisor.
  • Analysts may be required to participate in supporting activities requested by SOC Level 1 Supervisor or SOC Manager during business disruptions and escalations.
  • Primary responsibilities will include but are not limited to pre-defined monitoring tasks, review incoming emails or phone calls and following established escalation procedures to engage appropriate parties, as required.
  • Candidates must have good analytical and communication skills and be capable of determining appropriate points of escalation.
  • Act as the initial point of contact for the SOC, reviewing incoming emails and receiving phone calls and performing triage and / or escalating as required.
  • Regularly check work queue for incoming assignments and complete all work daily
  • Respond to work queue items utilizing pre-defined operational procedures
  • Execute daily pre-defined monitoring tasks
  • Utilize ticketing system to document all work steps taken
  • Categorize malicious activity into appropriate predefined categories.
  • Periodically analyze trends and patterns for work assigned
  • Triage with other SOC Level 1 Analysts and SOC Level 1 Supervisor to discuss operational issues, trends, and patterns
  • Work with SOC Level 2 Analysts, or other members of Security, to respond to and / or hand off tickets
  • Escalate to SOC Level 1 Supervisor when ticket exceeds defined time to respond or when SOC Level 1 Analyst believes a risk needs further attention or oversight
  • Qualifications :

  • 1 year of relevant operational work experience in a Security Operations Center, or IT support environment preferred
  • Strong analytical, critical thinking, and problem solving skills
  • English communication skills written and verbal Advanced
  • Strong self-motivator able to execute tasks
  • Strong inter-personal and networking skills
  • Ability to work effectively in teams
  • Able to effectively communicate with team members
  • Able to keep highly confidential information private
  • Proven ability to influence and achieve positive outcome
  • Proven ability to follow operational procedures accurately
  • Strong ability to multi-task and adapt to changing priorities and tasks
  • Ability to work under stress and tight deadlines
  • Ability to establish and maintain cross-functional and positive working relationships
  • Computer skills : Outlook, Word, Excel, PPT
  • Strong ability to learn new technical skills and systems
  • Passionate desire for continuous learning of information security and physical security practices
  • Internal candidates must have a minimum of 12 months in their current position
  • Success Attributes of an Equifax employee; does this describe you?

  • Accountability
  • Curiosity
  • Collaboration
  • Think and act differently
  • Ownership
  • Decide-Execute-Ship
  • We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!

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