Program Manager II
San Jose , CR
hace 5 días


Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online.

By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform.

Have you ever thought about how Amazon detects and prevents fraudulent purchases among hundreds of millions of e-Commerce transactions across the globe?

Do you thrive in a fast-paced environment in which you have the opportunity to influence change? Our mission is to make Amazon.

com the safest place to transact online, and we are looking for high-potential, flexible, innovative, and forward-thinking professional to join Amazon.

We hire the world's brightest minds and offer them an environment in which they can invent and innovate to improve the experience for our customers.

We want you to help share and shape our mission to be Earth's most customer-centric company.

The Program Manager will help shape the strategy for the Experimentation charter, develop the framework to conduct the experiments that would drive change to improve the customer experience before it is pushed out to the network.

The program would leverage the learnings, data and results from the experiments to drive support decisions on new focus areas, and ultimately contribute to the future goals if successful.

The PM will also proactively guide stakeholders and leadership through quantitative and qualitative data, drive change in response to experiments run, and report progress through several communication channels.

You will also assess risks, anticipate bottlenecks, manage escalations, make trade-offs, balance the business needs versus technical constraints, own leadership flashes and updates.

Strong communication skills, ability to manage in ambiguity and high judgment are critical for this role.


  • 5+ years program / project management experience in the support and services industries.
  • Attention to detail and proven ability to manage multiple, competing priorities simultaneously
  • Demonstrated ability to work in ambiguous situations and across organizational boundaries
  • Experience using problem solving and analytical skills to solve business problems and drive process / product improvements
  • Excellent communication and writing skills for non-technical audience
  • Experience gathering and analyzing data and delivering continuous business improvements
  • Ability to work effectively with tight deadlines in a fast-paced environment
  • An ability to effectively develop key processes and procedures that facilitate efficient planning, reporting and control processes
  • Demonstrated ability to anticipate and manage change in a highly dynamic environment
  • Belief in the value of participating in and contributing to a collaborative team environment
  • Create a culture where accountability, engagement, transparency and collaboration are the norm and where rapid deep dives into root causes of any defects is a standard operating practice
  • Intermediate experience with Excel
  • is an Equal Opportunity-Affirmative Action Employer Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.


  • Global experience and distributed teams
  • Operations Center / Contact Center (Phone, email support) experience
  • Experience with JIRA products
  • Six Sigma, Kaizen, Agile, or other Process Improvement methodologies
  • Proficiency in SQL
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