Service Desk Technician
Concentrix Catalyst
CRI Barreal de Heredia
hace 5 días

Job Title :

Service Desk Technician

Job Description

  • We are hiring for a Support Technician to join our IT Services team to be the first point of contact for Customer employees experiencing any technical support related issues including but not limited to;
  • software applications, desktop hardware, IP telephony services, and printing.

    Responsibilities :

  • Interact with Customer employees over the phone, via video conferencing to bring resolution to reported issues
  • Diagnose and research complex issues involving multiple networked systems
  • Provide excellent customer service in demanding situations
  • Escalate issues to systems & network engineering or security as appropriate
  • Manage hardware and software inventory and accurately forecast equipment needs and acquire necessary components to ensure consistent delivery of service to employees
  • Install and configure hardware and software on desktop computers and laptops
  • Requirements :

  • 3+ years of desktop support supporting medium to large size businesses
  • In-depth experience with Microsoft Windows 7, 10 and Office 2016
  • Experience supporting Mac hardware and OS / iOS platforms
  • Experience utilizing MDMs such as Meraki and JAMF
  • Process-driven with experience utilizing IT ticketing systems
  • Strong time management skills and the ability to prioritize workload
  • Self-motivated with the ability to proactively identify areas of needed improvement
  • Location :

    Costa Rica- Barreal de Heredia

    Language Requirements :

    Time Type : Full time

    Full time

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