Senior Technical Project Manager - Cisco UCCE Solutions - Remote
Heredia, Costa Rica, CR
hace 14 horas

Senior Technical Project Manager - Cisco UCCE Solutions - Remote

TTEC Digital is seeking a Senior Technical Project Manager to join our Cisco IX Systems Integrations team. This is a telecommuting opportunity for someone located in Costa Rica

Why choose TTEC to enhance and broaden your career? We are just as passionate about providing ideal solutions to solving our client’s business problems by driving customer experience outcomes with our enhanced technical capabilities, as you are.

Whether you’re the Engineer, Architect, Account Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success!

What you’ll be doing :

As part of our Digital Technical practice, you will provide design, deployment, and delivery support of our Cisco UCCE Contact Center services and solutions in a client facing environment.

What you’ll be doing :

  • Manage the overall delivery relationship with clients
  • Frequent and direct contact with senior level managers, directors and executives to provide technical expertise and project status
  • Lead overall implementation of medium to large projects, with team sizes varying from 3 to 30 people / TTEC staff, contractors, client resources and vendors
  • Develop weekly status reports providing project progress and issues to client and account team
  • Develop financial reporting dashboards providing project financial status to client
  • Manage the design and define metrics used to indicate level of business case benefits
  • Identify and participate in implementing methods necessary to capture identified benefit metrics and business case to support project
  • Support project VP in reviewing invoices for accuracy
  • What skills you’ll need :

  • Deep knowledge of Cisco UCCE / CVP technologies Cisco UCM, CVP, Unity, ICM or other related contact center hardware and software.
  • Genesys implementation experience is a plus

  • 5+ years Project Management experience within a consulting environment
  • 3 to 5 years strategic development experience with evidence of significant client impact; strong relationships, influence over direct and value creation
  • Experience leading multiple teams ranging in size from 3 to 30 people
  • Hands on experience producing functional and or technical design deliverables defined by formal structure methodology
  • Superb written and verbal communication and listening skills
  • PMP required
  • Keen attention to detail
  • Who we are :

    TTEC is a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience for many of the world’s most iconic and disruptive brands.

    We deliver outcome-based customer engagement solutions through , our digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and , our delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services.

    Founded in 1982, our nearly 60,000 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other.

    We were founded on one guiding principle : customer experiences that are simple, inspired, and more human deliver lasting value for everyone.

    Your role brings that principle to life.


    This position is eligible to participate in an annual incentive program. Actual compensation offer to a candidate may vary based upon geographic location, work experience, education and / or skill levels.

    Benefits available to eligible employees include the following :

  • Medical, dental, and vision
  • Tax-advantaged health care accounts
  • Financial and income protection benefits
  • Paid time off (PTO) and wellness time off
  • For more information about TTEC, visit ttecjobs or search #ExperienceTTEC throughout social media to engage in the global conversation

    TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.

    We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.

    As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.

    But don’t take our word for it check out some our women in leadership and diversity awards on TTECjobs.

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