Customer Service Representative I
Emerson Electric Co.
Escazu, Costa Rica
hace 18 días

Main Responsibilities

  • Receive and attend phone calls and emails from the Customer Service queue.
  • Assist the salesforce in the CRM tasks : Lead Creation, customer Creation, Order status & Order Backlog report.
  • Address customer request of : Order status, Information or Manuals, Quotes, Send order acknowledge by looking into the Business Systems or internal departments or functions (Finance, logistics).
  • Prepare weekly reports of orders and their respective status.
  • Address inquiries on time and involved the required parties to address it.
  • Requirements

  • 1 Year of Customer Service Experience with Latin America.
  • Good written and oral Spanish skills.
  • Experience with in MS Office.
  • About Emerson

    Imagine being surrounded by intelligent, driven, and passionate innovators all working toward the same goal to create groundbreaking solutions that leave our world in a better place than we found it.

    Emerson is a global technology and engineering company providing innovative solutions for customers in industrial, commercial, and residential markets.

    Our Emerson Automation Solutions business helps process, hybrid, and discrete manufacturers maximize production, protect personnel and the environment while optimizing their energy and operating costs.

    Our Emerson Commercial and Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency, and create sustainable infrastructure.

    A dynamic environment is what you’ll discover at Emerson, a Fortune 500 company with $14.5 billion in sales and 155 manufacturing locations worldwide.

    Together, we’re changing the world, and we have all the resources to help you achieve your professional goals.

    Whether you’re an established professional looking for a career change, an undergraduate student exploring options, or recently received your MBA degree, you’ll find a variety of opportunities at Emerson.

    Join our team and start your journey today.

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