SchoolMint is the leader in strategic enrollment management software for Pre-K-12 schools nationwide. Over 7,500 schools use our products to improve student enrollment, registration, application, lottery, and school choice for families.
At SchoolMint, we have a diverse, inclusive culture and work environment. SchoolMint is committed to equal employment opportunity regardless of race, ethnicity, color, ancestry, religion, gender identity or expression, sexual orientation, national origin, age, citizenship, marital status, disability, or Veteran status.
If you have a disability or special need that requires accommodation, please let us know.
Founded in 2013, SchoolMint, along with Hero K12, is a subsidiary of EdTech Holdings (backed by BV Investment Partners).
SchoolMint is a parent-school interactions platform helping schools and parents save a lot of money and time by bringing all the manual processes like enrollment, payments, communication and all other interactions to mobile and web.
The Tech Support Specialist will provide support to families in English and Spanish, with focus on helping families understand SchoolMint and use it correctly and effectively!
The Tech Support Specialist will be responsible for making sure families have a smooth, happy experience with SchoolMint.
The position will provide excellent and attentive service, creating prompt resolution to any issues our customers face.
To succeed in this role, you will need :
1-2 years experience in client / customer and / or tech support
Fluency in English for phone and email support and technical writing
Excellent verbal & written communication skills
Strong organizational skills; the ability to balance competing priorities and complete all tasks in a timely manner
Drive and persistence to investigate questions and track down solutions
Comfort within a fluid and informal environment
Strong interest in data and technology, especially education technology
To share and identify with our core values : https : / / careers.smartrecruiters.com / SchoolMint
These skills will help you really excel on our team :
The ability to quickly learn new software products, systems, and workflows
Experience working with customers with a wide range of technical skills
Experience working with schools and / or school leadership teams
Benefits : Private insurance
Team lunches once per week
Referral bonus program
Casual work environment with people who also know how to have fun!
Stocked kitchen and lounge areas.