Customer Experience Manager
Oracle
Santa Ana, CR,Costa Rica, CR
hace 6 días

Job Description

Detailed Description and Job Requirements

Partners with customers, sales, engineering and product teams to design, demonstrate and deploy Oracle Cloud architectures that address customer business problems. Drives Oracle Cloud customer consumption by accelerating the adoption of Oracle cloud services including discovery, design and deployment.

Engages with strategic customers, builds leadership relationships at multiple levels within organizations in order to design and implement solutions. Works directly with customers to gather requirements, develop architectures and translates business needs into solutions. May implement solutions and ensure successful deployments through code development and scripting. Displays product/application understanding through highly customized presentation demonstrations to customers, and at conferences, and events. Supports customer from Proof of Concept (POC) through production deployment of services via resource configuration, planning, and customer education/training. Creates and distributes technical assets (white papers, solution code, blog posts, and video demonstrations). Serves as a leading contributor for customers and sales on technical cloud solutions and customer success. Identifies gaps and enhancements to influence engineering roadmaps for customer driven features. Leading contributor, may provide direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. May interact with C level. Maintains expertise by staying current on emerging technologies.

Minimum qualifications include: 8 years experience with computer applications and tools required. Ability to travel 50% international and domestic. Preferred but not required qualifications include: Bachelor of Science-level university degree in Computer Science, Math, Engineering from accredited university; and/or relevant 8 years technical experience. Advanced degree in relevant field of studies highly desirable. Expertise in and an in depth and thorough knowledge of competitive and industry knowledge in the field of computer applications and tools; System and application design; Implementation of advanced product features; Project management; Solving technical problems with customers in technical environments; Written and verbal communication and interpersonal skills; Needs analysis, positioning, and business justification. 8 years experience and expertise in the clear communication of technical information to others through presentations, demonstrations, written communication and consultative solutioning experience.

Reportar esta oferta
checkmark

Thank you for reporting this job!

Your feedback will help us improve the quality of our services.

Inscribirse
Mi Correo Electrónico
Al hacer clic en la opción "Continuar", doy mi consentimiento para que neuvoo procese mis datos de conformidad con lo establecido en su Política de privacidad . Puedo darme de baja o retirar mi autorización en cualquier momento.
Continuar
Formulario de postulación