This is an IT LAN Provisioning Coordinatorwithin the Emerson Service Delivery and Operations organization (SD&O). The job holder will have ownership for the coordination of Managed LAN Services provisioning as defined by Emerson IT and other LAN related projects.
Area to be covered is North and Latin America region but may expand to other areas on assignment basis. She / he will be responsible to deliver agreed level of services to internal customers and to use associated applications, technology and infrastructure supporting delivery of these services in an ITIL inspired environment.
Emerson IT Services span a variety of businesses, sites and user base count, going from small sales offices to large manufacturing and engineering facilities, serving 60,000+ users and 500+ sites worldwide
Be responsible for the project management of LAN Service related projects within North and Latin America region. Role may expand to other world areas on assignment basis.
Promote efficiency in all working practices
Collaborate with LAN Service Owner and any relevant IT organizations to improve the global service
Follow and enforce Emerson policies and rules regarding relevant IT management, security, standards and procedures, liaise with other teams when required
Maintain the required level of skills to meet expected level of service
Be prepared to take on other duties within own area of expertise, as assigned
Insure optimized provisioning timeline and task coordination for LAN Service provisioning, eliminating project management complexity for local IT teams
Be responsible for resource capacity, closely work with the LAN Provisioning Manager and with the LAN&Voice Operation Management, escalate any issue
Lead the regular project calls, animate the project team and manage any conflict that could impact the success of the project
Produce and communicate the associated minutes to right audience, highlighting clear actions, main decisions and potential risk for the project
Manage the global communication during the project lifecycle, be the bridge between the stakeholders and the Provisioning organisation
Closely collaborate with the Onboarding organization and escalate any deviation to the planning
Contribute to the specific LAN Provisioning processes definition and improvement plan
Make sure that the LAN Provisioning metrics reports are accurate
Make sure that agreed levels for LAN Provisioning KPI’s are reached
Participate to the necessary documentation and procedures definition and maintenance
Be the actor of the CSI process to improve the current LAN controlled adoption service, features and associated tools
Education to degree level or equivalent, but experience may be considered in lieu of formal education
Minimum 3 years’ experience in managing IT related projects of medium / high complexity, in an international environment.
Junior level may be considered (less than 3 years’ experience, low complexity).
ITIL or equivalent awareness or certification
Language knowledge : fluent in business English (speaking / writing); any other languages are considered an advantage
Specific skill areas should include :
oProject and Program management
oBasic understanding of a LAN infrastructure and its terminology
An effective communicator
oExcellent written communication skills
oDiplomacy and listening skills
oAbility to manage challenge of remote communications through multiple tools (Instant Messaging, e-mail, phone, project management interface)
Ready to travel (10 % of the time)
Professional certifications as appropriate
Knowledge of current trends in the specific field
Strong, demonstrable customer focus, diplomatic savvy
Flexible attitude towards working hours
Strong analytical capabilities and excellent problem-solving skills
Open mind and flexible attitude towards the ambiguity inherent to a large-scale IT reorganization, including but not limiting to managing overlaps and possible conflicts.