Provisioning Resources Client
Emerson
San Jose, Costa Rica
hace 10 días

Description

  • This is an IT LAN Provisioning Coordinatorwithin the Emerson Service Delivery and Operations organization (SD&O). The job holder will have ownership for the coordination of Managed LAN Services provisioning as defined by Emerson IT and other LAN related projects.
  • Area to be covered is North and Latin America region but may expand to other areas on assignment basis. She / he will be responsible to deliver agreed level of services to internal customers and to use associated applications, technology and infrastructure supporting delivery of these services in an ITIL inspired environment.

  • Emerson IT Services span a variety of businesses, sites and user base count, going from small sales offices to large manufacturing and engineering facilities, serving 60,000+ users and 500+ sites worldwide
  • Be responsible for the project management of LAN Service related projects within North and Latin America region. Role may expand to other world areas on assignment basis.
  • Promote efficiency in all working practices
  • Collaborate with LAN Service Owner and any relevant IT organizations to improve the global service
  • Follow and enforce Emerson policies and rules regarding relevant IT management, security, standards and procedures, liaise with other teams when required
  • Maintain the required level of skills to meet expected level of service
  • Be prepared to take on other duties within own area of expertise, as assigned
  • Provisioning

  • Insure optimized provisioning timeline and task coordination for LAN Service provisioning, eliminating project management complexity for local IT teams
  • Be responsible for resource capacity, closely work with the LAN Provisioning Manager and with the LAN&Voice Operation Management, escalate any issue
  • Lead the regular project calls, animate the project team and manage any conflict that could impact the success of the project
  • Produce and communicate the associated minutes to right audience, highlighting clear actions, main decisions and potential risk for the project
  • Manage the global communication during the project lifecycle, be the bridge between the stakeholders and the Provisioning organisation
  • Closely collaborate with the Onboarding organization and escalate any deviation to the planning
  • Contribute to the specific LAN Provisioning processes definition and improvement plan
  • Make sure that the LAN Provisioning metrics reports are accurate
  • Make sure that agreed levels for LAN Provisioning KPI’s are reached
  • Participate to the necessary documentation and procedures definition and maintenance
  • Be the actor of the CSI process to improve the current LAN controlled adoption service, features and associated tools
  • Education

  • Education to degree level or equivalent, but experience may be considered in lieu of formal education
  • Minimum 3 years’ experience in managing IT related projects of medium / high complexity, in an international environment.
  • Junior level may be considered (less than 3 years’ experience, low complexity).

  • ITIL or equivalent awareness or certification
  • Language knowledge : fluent in business English (speaking / writing); any other languages are considered an advantage
  • Qualifications

  • Specific skill areas should include :
  • oProject and Program management

    oProcess improvement

    oBasic understanding of a LAN infrastructure and its terminology

  • An effective communicator
  • oExcellent written communication skills

    oDiplomacy and listening skills

    oAbility to manage challenge of remote communications through multiple tools (Instant Messaging, e-mail, phone, project management interface)

  • Ready to travel (10 % of the time)
  • Professional certifications as appropriate
  • Knowledge of current trends in the specific field
  • Strong, demonstrable customer focus, diplomatic savvy
  • Flexible attitude towards working hours
  • Strong analytical capabilities and excellent problem-solving skills
  • Open mind and flexible attitude towards the ambiguity inherent to a large-scale IT reorganization, including but not limiting to managing overlaps and possible conflicts.
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