Changing the world through digital experiences is what Adobe’s all about. We give everyone from emerging artists to global brands everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity.
We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
Adobe's Customer Success organization is on a mission to accelerate customer value! The Global Strategy and Operations team supports this mission through the delivery of strategy, key operational services, data, programs, and platforms for scale and insights in support of a growing $3B+customer base.
You will join an outstanding enterprise strategy, operations and technology team supporting the unique value of Customer Success with the opportunity to help shape the impact on broader Adobe and our customers.
What you'll do
Build, source, and manage digital-led systems, tools & data required to execute scaled digital customer programs to effectively drive Customers Success impact with Adobe's customers and contribute to overall business growth.
Partner with customer programs and lifecycle teams to build programs and audiences in service of shared digital and scaled campaigns.
Contribute to the definition and measurement of digital engagement effectiveness and strategic vision for impact.
Provide requirements, operational support, and governance for core digital engagement technology including, but not limited to, email campaign execution, nurture campaigns, digital content on website, webinars, etc.
Work with other technical teams to ensure integrations are optimized and data is flowing effectively between multiple marketing systems.
Build positive relationships and alignment across customer success, marketing, and operations / strategy teams within the business unit.
Inform strategy and investments through a data-driven view of impact and effectiveness.
Lead organization to adopt Adobe Digital Experience solutions (Customer Zero) to allow our organization to innovate, deliver on objectives and be the best Adobe customer.
What you need to succeed
BS / BA with 8+ years tech, agency or management consulting experience
Experience architecting end-to-end digital engagement or marketing automation systems, and / or led a successful digital engagement team in a run / operate capacity with strong results.
Outstanding team leadership and cross-functional influencing skills
Analytical, data-driven approach that can rapidly assess a business problem, structure and evaluate options, and implement
Exceptional written and spoken communicator, structured problem solver, resourceful, and persistent
Articulate the rationale for decision-making in a way that is clearly understood and instills confidence in the strategy
Strong background in marketing and customer success platforms and tools
Experience with marketing automation and audience profile / segmentation tools
Comfortable working with multiple cross-functional partners
Experience driving projects from start-to-finish, even when faced with complexity and ambiguity
Experience with leading Marketing Automation and Customer Success tools including Marketo, Adobe Campaign, and Gainsight.
Experience with leading webinar platforms such as (but not limited to) ON24.
Ability to communicate technical requirements in a business context and communicate to a non-technical audience.
Excellent at building and fostering relationships across functions and teams.