IT Infrastructure Support Engineer I
Concentrix
Pavas, San Jose, Costa Rica
hace 1 día

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

  • Lead IT ramp-up / down in assigned geography or site. Plan and coordinate all related activities including telephony, network / connectivity, WIFI, hardware and software services.
  • Serve as liaison between IT Service Delivery, site, country and IT leaders as well as other internal and external stakeholders to ensure escalations, issues / risks, project / program status and wins are communicated, prioritized and understood
  • Continually collaborate with site, country and IT leaders to deliver high quality results on time and within budget
  • Support the IT Director / Manager on any tasks assigned
  • Support and deliver global IT initiatives across assigned geography / site
  • Maintain and communicate rolling calendar for BCP and DRP testing for site(s)
  • Support and coordinate all activities associated with DRPs testing
  • Ensure project teams adhere to established policies and procedures
  • Participate in day-to-day activities of the local IT department to ensure systems, services, and infrastructure are up and running reliably and securely
  • Prepare and deliver IT-related site KPI reports and scorecards, such as Service Level and Operations metrics; make recommendations based on trends
  • Proactively identify and recommend opportunities to improve performance and quality, automation and / or innovation.
  • Practice and encourage knowledge sharing with a focus on establishing best practices
  • Strong relationship management and team orientation; ability to lead and influence others in a cross-functional environment
  • Strategic thinker who can partner with key stakeholders to drive the direction of the business
  • Superior communication skills with stakeholders at all levels of the organization
  • Proven ability to deliver results in a fast paced and highly matrix environment
  • Ability to make complex prioritization trade-offs and tactical decisions using sound business judgment, analytical and reasoning skills
  • Self-starter with ability to solve ambiguous / open ended business challenges
  • Ability to manage multiple and complex work streams and work across departmental boundaries and deliver a diverse set of initiatives that result in transformational outcomes
  • A passion for innovation with demonstrated ability to drive capabilities innovation and resultant business growth; experience in applying existing and emerging technologies to deliver against customer goals
  • Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

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