Service Compliance Specialist
NI (National Instruments)
Heredia, Costa Rica
hace 3 días

Job Description

As a Service Compliance Specialist your goal is to drive incremental software revenue by collaborating with external and internal stakeholders to discover, qualify, and deliver revenue settlements due to misuse of NI Software intellectual property.

Focus :

Maintain a continuous and streamlined communication channel with NI partners to identify software misuse incidents that could be translated into new software agreements.

Request, prepare and filter data from NI Software install base to exclude false positive cases and enable your extended team to pursuit these contract settlements.

Assist to recurrent meetings with NI partners and internal stakeholders to review the pipeline of compliance cases, make decisions over current opportunities and work towards the continuous improvement of processes.

Keep compliance cases well documented and timely maintained to provide reporting insight to your leadership team.

This role is a great fit for anyone who is self-motivated, interested in being rewarded based on results, energized by making business decisions, with a lot of attention to detail and that thrives in a fast-paced environment.

The results of your work will contribute directly to the Software revenue goals of NI as part of the Services Operations organization.

Depending on business needs, you will also engage directly with NI customers to encourage them to renew their Standard Service Programs.

Technical Skills :

  • Demonstrated ability to learn new technologies and processes.
  • Good computer skills.
  • Microsoft Office 365 - skillful in Excel specifically.
  • Experience with CRM Software (Oracle, Salesforce, etc) is a plus.
  • Business Skills :

  • Ability to work positively with internal stakeholders, partners, and NI customers to drive collaborative Software agreements.
  • Demonstrated problem solving, ability to learn new technologies and processes.
  • Good verbal and written communication skills in English and Spanish.
  • Requirements :

  • Advanced English level (B2+ and above)
  • Excel knowledge
  • Able to work full time.
  • Why NI?

    There are many reasons to consider joining a company. Key among them are the people, the ideas, and the technology. At NI, we believe in the power and potential of connecting the three to create a path to success.

    We’re looking for curious and creative problem solvers who value diversity and fresh perspectives, are bold and kind, and willing to take chances.

    What did you want to be when you grew up? Did you want to program robots? Build flying cars? Leave the world better than you found it?

    At NI, we build on the big ideas of big dreamers to make their visions a reality.

    With our tailored, software-connected approach, we support our customers through all phases of the product development cycle.

    From 5G and medical innovations to autonomous driving and the future of space travel, we help our customers Engineer Ambitiously every day.

    We’ve long been globally recognized as a top employer. Our compensation and benefits are very competitive, as are our modern workspaces, career development and mobility opportunities, and a culture that fosters belonging and emphasizes community giving.

    We encourage our teammates to challenge the status quo and collaborate with one another to build innovative solutions.

    No matter your career path, we’re here for you, for each other, and for the next generation of innovators who think bigger, aim higher, and go faster.

    Are you up for the challenge of helping shape humanity for the next 100 years? If so, let’s get started, and let’s Engineer Ambitiously together.

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