The Opportunity
We are looking for an outstanding people manager to support a Customer Success team working with some of our highest growth customers using Adobe’s Document Cloud.
You’ll lead a team of Individual Contributors accountable for the strategic segment’s overall success with Adobe : partnership, adoption, value realization, customer health, renewal readiness and execution.
The goal is not just retention and growth it's about thinking like the customer understanding their goals and consistently delivering value.
We are seeking a problem solver and inspiring digital transformation leader : someone creative enough to design compelling programs that will scale, with management and organizational change management skills to put those programs into effect, and with business and operational savvy to bring together and report on efficiency and effectiveness.
You will have individuals on your team with responsibility for outcome driven engagements determined by customer needs, helping us achieve our Customer Success mission of accelerating value for our customers.
What You Will Do
Apply Adobe’s Customer Success Manager charter, deliverables, and engagement model, focused on activities that drive customer satisfaction, product adoption, and renewal readiness
Share a clear, compelling vision of our future and share the alignment between individual, team, organization, and company goals
Proactively manage and address customer issues and works with extended Adobe teams to create and execute on get well plans
Maintain up-to-date knowledge of Adobe’s Document Cloud technology and be able to clearly articulate business value
Foster innovation by sharing new ways customers can use Adobe Document Cloud to advance their digital maturity
Develop and govern client success programs that meet the needs of Customer Success supporting intelligent engagements that are driven by insights from data, collaborating closely with cross-functional peers and senior leaders
Ensure communication, reporting and operational activities are handled in a consistent, timely, accurate manner internally and externally
Make development planning and development discussions a key priority
Identify, hire, develop, inspire, and retain the best talent
What You Will Need to Succeed
10+ years of related experience in technology (Customer Success, Consulting, Business Development, Sales Engineering, client-side experience, etc.)
Track record of creating innovative and sound strategies for driving value within an existing customer base
Proven experience leading high performing teams
Be an inspirational leader with shown success in large-scale transformations
Ability to convey sophisticated ideas and influence customers and colleagues at an executive level
Ability to quickly learn new technology and translate the features of a range of products into business benefits
Willingness to travel as necessary to build strong customer relationships
Bachelor’s degree or equivalent practical experience preferred, Master’s degree or above is a plus
Pursuant to the Colorado Fair Pay Act, below is a summary of compensation elements for this role at the company if based in Colorado.
Colorado Starting Salary : $168,400 - $218,700
At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC base + commission), and short-term incentives are in the form of sales commission plans.
Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).
In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.
