Order Entry Analyst
Greenlee Textron Inc
San Jose de Costa Rica, San Jose,  Costa Rica
hace 6 días

Description

The Order Entry Analyst will perform tasks that will help improve the order service levels This is an entry level position that requires a balance of attention to details and speed.

Primary functions include data entry and processing of orders, and related activities and requests. The Order Entry Analyst will be working with multiple systems that he or she needs to update timely and accurately.

He or she will be in contact with internal customer care personnel.

Responsibilities

  • Receive and process customer request for quote and orders.
  • Using the established standards, check that all information supplied by the customer is correct and complete to ensure the customer receives the product they need and at the time they need it
  • Accurately upload, enter, and book order in business systems.
  • Maintain updated customer information in business systems and other databases. Collect and save needed documentation to ensure compliance with record retention and documentation procedures
  • Assist other customer care personnel with correction of order and quote entry errors.
  • Understand and consistently apply commercial policies and business practices related to quote and order entry process
  • Ensure compliance with import / export, contract and government requirements. Screen orders and quotes for compliance with the business unit Terms and Conditions, Agreements and standards
  • Perform other duties as required
  • Requirements

  • Education : High School diploma is required
  • Experience : at least 1 Year of Customer service, data entry experience, or other related experience
  • Experience as a member of a fast paced, customer-centric company where there was a spirit of teamwork between peers, a direct sales force and representative selling organizations, preferred
  • Good written and oral communication skills (B2 English Level). If required good communication skills in Portuguese (only for Brazil operations)
  • Solid prioritizing and organizational skills along with being a self-starter
  • Solid keyboard skills and a strong proficiency for using Windows & MS Office applications is a must
  • Willing to work on flexible shift schedule based on business needs
  • Our Commitment to Our People We invest in our employees to ensure they have the marketplace knowledge, skills and competencies to compete and lead in a global economy.

    Our training programs focus on end-to-end development from onboarding through senior leadership. Flexible and competitive benefits plans offer you the right options to meet your individual / family needs Our success is measured by the positive impact we make on people, our communities and the world in which we live.

  • Our Commitment to Diversity & Inclusion At Emerson, we are committed to fostering a culture where every employee is valued and respected for their experiences and perspectives.
  • We believe a diverse and inclusive work environment contributes to the rich exchange of ideas that inspires innovation and brings the best solutions to our customers.

    This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place.

    Diversity and Inclusion at Emerson is about welcoming, respecting, and valuing the differences each employee possesses. Inclusion is creating a real sense of engagement, belonging and connection for all employees.

    Learn more about our and about .

    If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to.

    Emerson, a Fortune 500company with $18.4 billion in sales, more than 20 Innovation, Solutions &Engineering Centers, and 200 manufacturing locations worldwide, is committed tohelping employees grow and thrive throughout their careers.

    We are innovators,question-askers and problem-solvers. We don’t settle for good enough or Thisis the way it’s always been done.

    Instead, we push ourselves and strive forthe never been done before.

    Our Automation Solutionsbusiness enables the greatest use of the world's most valuable resources,ensuring the performance and safety of industries that are the backbone ofdaily life.

    Our Commercial &Residential Solutions business helps ensure human comfort and health, protectfood quality and safety, advance energy efficiency and create sustainableinfrastructure.

    No calls or agenciesplease.

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