Job Description :
Micro Focus is one of the world’s largest enterprise software providers, delivering the mission-critical software that keeps the digital world running.
We combine pragmatism, discipline, and customer-centric innovation to deliver trusted, proven solutions that customers need in order to succeed in today’s rapidly evolving marketplace.
That’s high tech without the drama.
Managing Network Operations of Data Centers across globe with multiple hardware and protocols environment. L3 support.
Apply advanced technical knowledge to operate one or more technology areas (e.g. Network administration, Firewall & security management) or customer groups that are critical or high-risk.
Integrate technical knowledge and business understanding to create superior solutions.
Incident Management : Resolve single- and cross technology incidents independently. Work with team members to resolve unusually complex or cross technology incidents.
Escalation Management : identify, manage, and lead escalations through L3. Work with others to help manage escalations.
Problem Management : Proactively and reactively look for solutions to prevent problems from occurring in team / technology area.
Change Management / Implementation : review, implement, and verify changes / solutions of high complexity and risk to meet customer and / or trade / HP Information Technology (HPIT) infrastructure needs.
May lead or participate in a Change Advisory Board.
Solution Design : Apply Network solutions to meet highly complex customer and / or trade infrastructure needs.
Quality : May provide feedback / influence change in internal and / or vendor-provided products / service offerings.
Project Management : Participate, propose, and / or lead customer and internal projects across technology customers and / or internal businesses / end users areas, including transformation.
Customer Relationship Management : Influence with customers and / or internal businesses / end users regarding operational details, solutions, and proposals.
Becoming a trusted advisor to the customer.
Teamwork : Work as part of a team, which may be virtual, global, and / or multi-functional. Lead teams which address operational processes and policies in work area.
Seen as a resource to the team in one or more technical or business areas. Becoming a trusted advisor inside and outside the team / technology area.
Typically advises or sets direction for : Experience in Data Center / Hosted Services Networking. Experience in Load Balancers.
Exposure to network Designing. Building high availability secure networks and troubleshooting independently
Experience required :
Firewalls (Checkpoint, Cisco or Juniper).
Switching Routing (HP, Cisco etc).
Load Balancers : F5, Cisco, others.
Hands on all above and network Troubleshooting, Data Center Support, Network Design