Business Analyst II - BTA RPA Operations
Heredia, Costa Rica
hace 11 horas

Business Summary :

In Business Transformation & Automation drives digital solution for VMware, by partnering with business to enable operational excellence and unleash VMware full potential.

We established the BTA Robotic Process Automation (RPA) CoE to enable VMware business processes run smarter, better and faster.

  • The goal is to automate repetitive tasks utilizing RPA Bots while simplifying, optimizing and standardizing processes. The outcome is to reduce cycle time, increase accuracy and compliance;
  • thereby improving employee morale and customer experience. By setting up our digital workforce, we’re enabling employees to innovate and be part of value-added, bigger opportunities.

    Job Role and Responsibility :

  • Deploying BOTs build
  • Trouble shooting of the production BOT
  • Providing RCA to business
  • Fixing minor defects
  • Ticket queue monitoring
  • Health check of the production BOT
  • An understanding of workflow based logic
  • ability to both understand a business process from a workflow diagram or procedural documentation
  • Excellent interpersonal communications skills; able to effectively communicate and build relationships with end users, peers, management and third parties
  • Required Skills :

  • 2 to 3 years of relevant experience (UiPath preferred)
  • Experience in documenting and maintaining business processes using UML or BPMN notation
  • Good understanding of RPA technologies like BluePrism, UiPath, Automation Anywhere
  • Strong communication and interpersonal skills
  • Proven experience building strong internal and external relationships.
  • Proven track record in a highly professional customer service in a dynamic, start-up environment
  • Preferred Skills :

  • Good understanding of RPA technologies (UiPath preferred)
  • Net, Visual Basic (Macro)
  • Database, tables, stored procedures, views, triggers
  • Ability to incorporate changes
  • Strong communication and interpersonal skills
  • Strong problem solving and troubleshooting skills

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