Experian Automotive has a strong track record of growth, innovation and industry commitment to deliver the next generation of information services to automotive businesses.
Find out today how Experian Automotives data and insights can help business grow. Clients utilize our auto industry market reports, automotive credit products and innovative auto data and statistics for their market to :
Increase customer loyalty
Make better lending and vehicle purchase decisions
Target and win new business
The Client Services Call Center Rep will be part of a team, providing nationwide support for Automotive customers (covering business hours across the regions), responding to requests for information, products or services.
The service will require the coordination of client requests and service needs with the appropriate internal departments and staff to ensure client requirements are met.
To provide effective service, the will need to develop deep competencies in a variety of product and operational areas - with the main focus on the AutoCheck and AutoCount products.
Serve as a communication liaison between customers and sales to ensure responsiveness to inquiries / leads
Manage inbound / outbound phone calls
Diagnose, research and resolve moderate problems related to technical support and data questions
Assist in the training of new employees
Analyze internal processes, recommend and develop changes to improve efficiency, automation, and / or effectiveness.
Proactively seek appropriate information and training to stay attuned to hardware and software environment.
Assist technical co-workers with processing advice / ideas
Document and communicate solutions to internal and external clients in a timely fashion.
May analyze data, interpret results and oversee the production of client products
May analyze processing results to ensure adherence to quality standards.
Identify and sell our standard / new products whenever upselling and cross-selling opportunities arise
High School Diploma (required)
Minimum of 2 years of call center experience (required)
Salesforce experience (required)
At least 2 years of Billing experience (required)
Strong PC, mainframe, Internet knowledge, problem solving, analytical, and customer service
Strong analytical thinking skills.
Advanced English Language skills, both verbal and written.
Proven previous job stability, including maintaining long-term work relationships with former employers.
Must be able to clear the company’s pre-employment screening.